Case Manager at U.S. Legal Support

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Resource Management, Client Relationship Management, Litigation Support, Organizational Skills, Communication Skills, Problem Solving, Multitasking, Prioritization, Attention To Detail, Case Planning, Operational Excellence

Industry

Law Practice

Description

CASE MANAGER Location: Remote (Must be able to work Pacific Standard Time hours) Schedule: Monday–Friday, PST business hours (flexibility required based on client and case needs) ---------------------------------------- POSITION OVERVIEW Come join one of the fastest-growing legal services companies in the United States! U.S. Legal Support is a privately held company with over 12,000 on-demand offices nationwide. As a leading provider of litigation services, we offer a full suite of solutions, including court reporting, record retrieval, interpreting & translation, trial services, and transcription to law firms, major corporations, and insurance companies across the country. The Case Manager plays a critical role in managing litigation-related matters, ensuring seamless coordination between clients, attorneys, and internal teams. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, client-focused environment. ---------------------------------------- KEY RESPONSIBILITIES Case & Resource Management * Manage resources to meet performance expectations while delivering a superior client experience * Assign appropriate internal and external resources based on case requirements * Proactively manage jobs in progress to ensure timely completion and delivery * Respond to urgent client and resource requests, including outside standard business hours Client & Internal Collaboration * Collaborate with leadership to provide regular updates and ensure alignment * Build and maintain strong working relationships with internal teams, vendors, court reporters, and other service partners * Partner with Sales to ensure overall client satisfaction and service delivery Case Planning & Execution * Review case materials, including notices of deposition, complaints, captions, and related documentation * Develop case-specific “standing orders” and communicate them to all relevant internal teams * Identify and coordinate special requests, including rough drafts, real-time services, transcripts, exhibits, and video * Create case memos and maintain accurate notes within internal systems * Establish communication workflows, including distribution lists when appropriate Operational Excellence * Consult with production teams on deliverables including transcripts, exhibits, and video * Apply best practices to ensure efficiency, consistency, and quality across all cases * Demonstrate company values in all internal and client interactions * Perform additional duties as assigned by leadership ---------------------------------------- QUALIFICATIONS * Strong interpersonal, verbal, and written communication skills * Excellent organizational skills with the ability to manage multiple priorities and deadlines * Ability to learn and navigate company systems and technology platforms * Proactive, responsive, and solution-oriented mindset * Strong attention to detail with the ability to make sound decisions under pressure * Ability to work independently while also collaborating effectively as part of a team * Comfortable working in a fast-paced, deadline-driven environment ---------------------------------------- CORE COMPETENCIES * Client-focused mindset with strong relationship-building skills * High level of accountability and ownership * Effective problem-solving and critical thinking abilities * Strong multitasking and prioritization skills * Adaptability and flexibility in a dynamic environment * Commitment to delivering quality and accuracy ---------------------------------------- BENEFITS We are committed to supporting our employees with a comprehensive and competitive benefits package, including: * Retirement Benefits * Medical, Dental, and Vision Coverage * Flexible Spending Accounts * Commuter Benefits * Life Insurance * Short- and Long-Term Disability * Paid Time Off, including 9 holidays * Paid Parental Leave At U.S. Legal Support, we foster a culture where employees are encouraged to bring their authentic selves to work. We offer flexible work options and a supportive, team-oriented environment focused on growth and success.

Responsibilities

The Case Manager coordinates litigation-related matters by managing internal and external resources to ensure timely delivery of services. They collaborate with clients, attorneys, and production teams to execute case-specific plans and maintain accurate documentation.