Case Manager at University of Auckland

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

107500.0

Posted On

08 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case management, Mental health support, Triage, Risk assessment, Crisis intervention, Support planning, Interpersonal skills, Communication, Problem-solving, Cultural competence, Collaboration, Reporting, Documentation, Professionalism, Empathy

Industry

Higher Education

Description

Company Description Waipapa Taumata Rau | The University of Auckland The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. Job Description Te Whiwhinga mahi | The opportunity We are seeking two compassionate and skilled Mental Health Clinicians, internally known as Case Managers, to join Te Papa Manaaki | Campus Care, part of the Student and Scholarly Services division. Te Papa Manaaki | Campus Care provides early intervention, wellbeing, and personal support for students and staff who have concerns about a student’s safety, wellbeing, or behaviour. As a Case Manager, you will assess student needs, develop support plans, and ensure warm transfers to appropriate internal or external specialist services. You will be part of a small, high-performing team committed to supporting students to overcome barriers to success and to navigate the University’s support systems with empathy and professionalism. Key responsibilities include: Triage and manage referrals from staff, students, and other members of the University community. Assess risk and provide professional, timely responses to urgent or complex situations. Develop and manage support plans for students with wellbeing concerns or complex needs. Collaborate with academic, professional, and external support services to coordinate care. Maintain accurate case documentation and prepare reports as required. Provide advice and guidance to colleagues across the University about student wellbeing and response processes. Contribute to the continuous improvement of the service and its referral processes. We have a full-time (37.5 hours per week) and a part-time (30 hours per week) role on a permanent contract available. The salary range for this role is $87,000 - $107,500 per annum. This role is based on the City Campus. For more information, please view the position description. Mō tō mātou rōpū | About the team Te Papa Manaaki | Campus Care is part of Student and Scholarly Services, which brings together student-facing services that support wellbeing, academic success, and student experience. Campus Care provides a safe and skilled point of contact for the University community to raise concerns about students, including wellbeing, safety, bullying, harassment, and discrimination. The team works closely with other student support and wellbeing services, including University Health and Counselling, Student Hubs, Accommodation Solutions, and Student Disability Services, to ensure that every student is supported to succeed and thrive. He kōrero mōu | About you Our ideal candidate will bring empathy, sound judgement, and a strong commitment to student wellbeing. You will be confident managing sensitive and complex situations, with a calm and professional approach. Please state any languages you speak on your CV/Cover Letter. You will also have: A tertiary qualification in social work, mental health, counselling, occupational therapy, or a related allied health discipline. Registration under the Health Practitioners Competence Assurance Act 2003 (e.g., SWRB, NZAC, or equivalent). At least five years’ experience providing case management or mental health support to young people or students. Strong understanding of wellbeing and support services in tertiary or community settings. Excellent interpersonal, communication, and problem-solving skills. Cultural competence and an understanding of the principles of Te Tiriti o Waitangi. A current right to work in NZ. Preferred: Experience working within the tertiary education sector. Knowledge of University and community-based support systems. Fluency in Mandarin will be advantageous. Ngā āhuatanga kei a mātou | What we offer The University of Auckland is committed to providing an excellent working environment through: Flexible employment practices (including hybrid working options). Up to 6.75% employer superannuation contribution. Five weeks’ annual leave. Career development and professional learning opportunities. Generous parental leave provisions, childcare services, and access to recreation facilities. For more information, please visit Staff Benefits. Me pēhea te tuku tono | How to apply Applications must be submitted online by the closing date of 22 April 2026 to be considered. Please include your cover letter and CV highlighting how you meet the skills and experience listed above. We may close this advert earlier if a suitable candidate is identified. For a confidential conversation, please contact Niamh Pritchard – [email protected]. Please note that while we are happy to answer questions, applications will not be accepted via email. Additional Information Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz Campus: Auckland City Campus Position Number: 55565556 UoA Department Name: Student Engagement

Responsibilities

The Case Manager will triage referrals, assess student needs, and develop support plans to ensure effective intervention for wellbeing and safety concerns. They will collaborate with internal and external services to coordinate care and provide professional guidance to university staff regarding student support processes.