JOB DESCRIPTION

The Information Commissioner’s Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data.
As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.

JOB SUMMARY

This role is in the Personal Data Breach Service. The service is the first point of contact for organisations notifying the ICO about data security breaches. We advise organisations about the steps they should take to mitigate risk and avoid similar incidents in the future. We refer more serious breaches for formal investigation.
You will be a confident decision maker who will work at pace within in a busy environment. Data breaches can be front page news, so we have to be vigilant and act quickly. You will proactively share information with colleagues. Our colleagues are curious and identify emerging trends and themes. We work collaboratively with colleagues and stakeholders when particularly serious incidents occur.

JOB DESCRIPTION

As a Case Officer you will manage a personal caseload. You’ll communicate with organisations in writing and over the phone every day. You’ll need keen attention to detail to ensure casework data is recorded accurately. There may also be opportunities to support more senior colleagues in meetings and at events.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

KEY RESPONSIBILITIES:

• Handling written work in line with established policies and procedures, managing a workload autonomously and making broadly independent decisions about priorities and opportunities to improve compliance.
• Providing excellent customer service, developing a clear understanding of the customer’s needs.
• Negotiating to improve information rights practices, either in a current case or in the future as appropriate.
• Identifying and communicating matters that are suitable for further action by the ICO.
• Proactively developing legislative expertise, keeping abreast of developments in information rights legislation.
• Proactively developing expertise in relevant areas of the UK economy and making recommendations for action accordingly.
• Working collaboratively to develop strong working relationships with internal and external stakeholders.
• Assisting in managing work queues and other administrative tasks to support the smooth running of our services.
• Providing briefing or guidance material for more senior members of staff where necessary.
• Very occasionally, accompanying colleagues to external meetings and events, giving or supporting presentations where necessary. This may involve travel outside office hours.