DLDC - Job Description

LIAISON SKILLS

You will be required to demonstrate developed, effective and efficient liaison skills across multiple stakeholders. You will be a strong influencer, motivator and inspire trust with all involved.
3

CASELOAD MANAGEMENT SKILLS

You will have experience in managing caseloads delivering to Key Performance Indicators (KPIs) and reporting on same, using advanced MS Office/IT skills and/or bespoke system.
4

INTERPERSONAL SKILLS

You will be required to be a positive, empathetic, flexible, motivated, self-starter who can communicate effectively and have good financial, listening and administration skills. You will be creative in his or her approaches to working with clients
5

MINIMUM EXPERIENCE

· 3 years’ experience of working in the area of employment, enterprise and/or career guidance.
· Prior experience in supporting individuals with learning & development plans.
· Counselling / Vocational Guidance/Social Work experience
· Experience Working with barriers to employment.
· Job Coach experience.

MINIMUM QUALIFICATIONS

· A good standard of general education
· Good Computer Skills [experience of a CMS system an advantage]
· A formal qualification in the area of guidance or counselling or other relevant area [Qualified to L7 and/or be willing to work towards L7 accreditation]

MAIN PURPOSE OF ROLE:

DLDC is a community-led local development company covering all of County Donegal except the Inishowen area. We work to improve opportunities for people and communities in Donegal to bring about positive changes in their own lives and in their community.
We now have an opportunity for a case officer to join the Local Area Employment Service (LAES) team on a fixed term basis. This programme is funded by the Department of Social Protection which focuses primarily on long term unemployed clients farthest from the labour market with barriers to labour market participation. Its goal is to provide personalised support, helping each client return to employment through one-on-one career guidance, access to relevant information and training, education opportunities, and job placements that align with their individual needs.
The Case Officer will be required to work as a member of the LAES Team within DLDC to provide services to the long-term unemployed, under-employed and employers in the DLDC catchment area.

MAIN DUTIES

1. To provide a participative and diagnostic approach to engaging clients.
2. To plan for appointments with clients to ensure effective use of time, building a relationship with the client.
3. To engage with your case load of clients to understand their needs using a multi-approach, e.g. Initial Assessment, Assessment of Readiness to Work & Change, Interview and Engagement.
4. You will identify client goals, aspirations, and barriers to employment, providing a good customer service including meeting and greeting clients in a professional way.
5. To explain our service offering, ensuring the client understands their rights and responsibilities (e.g., complaints & feedback process), whilst registering the client in accordance with contractual obligations and eligibility criteria.
6. To ensure all initial assessments focus on getting to know the participant, their motivation and to explore their aspirations and needs.
7. Identifies, clarifies, and manages the client’s expectations of the process including data protection, confidentiality, and ground rules of the programme and the relationship to achieve buy-in to the programme.
8. To manage your caseload effectively in line with good governance and established company and funders procedures, including guidelines and against defined KPIs (objectives).
9. To prepare a Personal Progression Plan for each client and identify the supports required for each client.
10. Identify employment opportunities and make clients aware of these potential employment opportunities
11. To assist the clients with CV preparation and job seeking/interview skills & liaise with employers and provide a job matching service.
12. To assess and ensure clients are signposted internally/externally, with the specific objective of ensuring labour market engagement.
13. To maintain a database of clients/groups in the catchment area using the Department’s IT database.
14. To liaise directly with other public and private training providers and agencies.
15. To provide oral and written reports to your line manager and others as required.
16. Ensure the delivery of a service adhering to all quality assurance standards and training provision.
17. To demonstrate a willingness to take on additional duties as and when required.