Case Officer - Waverley Court at City of Edinburgh Council

Easter Howgate, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

47639.0

Posted On

20 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Stakeholder Communication, Customer Engagement, Title Deed Analysis, Project Management Support, Written Communication, Verbal Communication, IT Systems Operation, Administration, Strategic Thinking, Conflict Resolution, Tenements (Scotland) Act 2004

Industry

Government Administration

Description

Case Officer – High Rise Management and Investment Waverley Court Salary: £40,501 - £47,639 Hours: 36 per week An exciting opportunity has arisen for an experienced and enthusiastic person to join the High Rise Management and Investment service. The successful candidate will support the Property Managers, and work closely with Construction Project Managers, to assist the team in delivering the Management and Factoring of high-rise building stock across the city. They will lead in managing all project related contact with private owners and tenants, guiding them through vote and engagement processes for varying projects including construction, maintenance, health and safety improvements, with a site presence during delivery. Case Officer will be the main point of contact for all,throughout projects, providing support and signposting. You should be confident in communicating with a wide range of stakeholders, internal and external including; designers, contractors, housing officers, tenant liaison officers, residents and concierge teams to drive forward projects. Case Officer will work closely with the Council Communications Team where appropriate to seek advice, and to develop communication plans and correspondence. The postholder will be responsible for assisting in securing private owner agreement, following the guidance set out in the Tenements (Scotland) Act 2004, and delivering common repairs projects, enabling investment to be taken forward in mixed tenure blocks where the Council has an interest. The postholder will have a close working relationship with the Council legal team and have the ability to analyse title deeds. The successful candidate for this post will be able to demonstrate excellent written and verbal communication skills, case management skills and a commitment and drive to assist the surveying team in the delivery of large scale, housing investment. Experience of customer services, IT systems operation, administration skills is essential alongside an ability to think strategically and work with stakeholders to develop innovative approaches to delivering investment to mixed tenure blocks with private and Council tenant homes. The successful candidate will have demonstrable experience in face-to face customer engagement, and be comfortable in handling difficult or sensitive professional conversations, maintaining professionalism and delivering positive outcomes. If you are someone who enjoys new opportunities and have strong leadership skills demonstrating our behaviours – respect, integrity and flexibility as well as extensive experience of creating a high performing culture, driving change and service delivery, we would love to hear from you. If you have any queries or wish to discuss the advert, please contact nina.scougall@edinburgh.gov.uk [nina.scougall@edinburgh.gov.uk] We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview. Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4 [https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4] As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working. You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council [https://www.edinburgh.gov.uk/work-us/behaviours] Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working. Follow us on X at @edincounciljobs View Case Officer job description [https://www.edinburgh.gov.uk/downloads/file/40015/case-officer-cec1282-jd] View Case Officer person specification [https://www.edinburgh.gov.uk/downloads/file/40014/case-officer-ps-08-06] THE CITY OF EDINBURGH COUNCIL About Us: Are you keen to shape the future of Scotland’s capital city? The City of Edinburgh Council is looking for dedicated and enthusiastic individuals to work with us and deliver key services across our capital city. We’re the second largest local authority in Scotland with a workforce of over 19,000 who all play a crucial role in maintaining and supporting vital services to over 500,000 residents. We offer an incredible variety of career opportunities across a broad range of sectors. Join us and you’ll find a role where you can make a difference and grow your career. Our Culture: Our Behaviours, respect, integrity, and flexibility guide everything that we do, and we strive to make sure all colleagues feel valued and have a sense of belonging in the workplace. We want to make sure that we bring people into our roles who demonstrate Our Behaviours and are dedicated and committed to our purpose of serving our community. We are focused on delivering excellent customer service to meet citizens needs and make the city a better place. You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council [https://www.edinburgh.gov.uk/work-us/behaviours]. Equality, Diversity and Inclusion: We recognise the benefits that diverse perspectives, experiences and backgrounds bring to our organisation, and we’re committed to employing a workforce that represents the population of the city we serve. We particularly encourage applicants from under-represented groups including women, LGBT+ people, racially minoritised groups, people with disabilities and people who are neurodivergent. As part of our commitment to inclusive recruitment, we're delighted to announce that we have extended our guaranteed interview scheme to include all applicants who are or have been care experienced, and who meet the essential criteria for the post. This extends our current arrangements of being a Disability Confident Employer, that guarantee an interview to applicants who meet the criteria for the post and who declare a disability. Happy to talk flexible working. Colleague Support and Wellbeing As outlined in our People Strategy 2024-27, we aim to nurture a healthy workforce where we can all thrive. We offer regular events, initiatives and learning opportunities covering a range of different health and wellbeing topics. We’re committed to supporting employees to achieve a healthy work life balance. There are several policies in place to support this ranging from flexible work options to career breaks. Our full suite of employment policies can be found here. We have a range of support options available including access to counselling, a mental health support service, an occupational health service, speak up supporters and a colleague listening service. Reasonable Adjustments: We’re committed to providing an inclusive and accessible experience at work for all our colleagues and we’ll work hard to ensure that we meet the changing needs of colleagues throughout their time with us. We’re also geared up to support all candidates who may require reasonable adjustments during the recruitment process. Candidates invited for interview, should let the hiring manager know what they need, and they will do everything they can to accommodate your request.

Responsibilities

The Case Officer manages project-related contact with private owners and tenants to deliver high-rise building management and investment projects. They coordinate between stakeholders, secure owner agreements under the Tenements (Scotland) Act 2004, and assist in delivering common repairs.