A fantastic Case Services Officer Level 1 Parking job opportunity in Canterbury, Kent (Part time 22 Hours a week – Monday Tuesday and Friday).
We are a team of case officers delivering frontline services to the Canterbury district. If you’re looking for an opportunity to join a friendly team where learning and development are the norm, read on.

We are looking for and enthusiastic individual to join our large case management team and are looking for:

• those who would like to start a career in customer service administration;
• Candidates who have some experience of delivering or supporting the delivery of council services
• Salary £27,092.00 pro-rata
• Cost of living pay award negotiated annually as a salary increase
• Flexible, hybrid working - we understand the importance of a good work-life balance.
• We offer a generous annual leave entitlement! You will receive 23 days (pro rata) annual leave, which increases with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed.
• We do not work on Bank Holidays.
• A fantastic local government pension scheme.
• We’ll support and encourage your career by providing excellent opportunities for training and development within Case Services
• Employee perks, including multiple retailers and lifestyle discounts to help you get the most out of your money and enjoy your free time.
• An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets and a cycle to work scheme.
• Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.

In the role of Case Service Officer in parking you will be doing daily email responses to parking enquiries about our permits/Automatic number plate recognition (ANPR), car parks and blue badge enquiries.

REQUIREMENTS FOR THE ROLE:

• Processing information and decision making in line with a policy
• Essential Requirement Attention to detail, questioning thought process, seeing things through
• Essential Requirement Effective team working experience & ability to recognise work priorities.
• Essential Requirement Ability to communicate effectively with customers, partners & colleagues.
• Qualifications

SO, IF THIS CASE SERVICES OFFICER ROLE OPPORTUNITY IN CANTERBURY LOOKS RIGHT FOR YOU, PLEASE APPLY TODAY! SIMPLY CLICK THE “APPLY ONLINE” BUTTON AND CREATE YOUR ACCOUNT TO BEGIN YOUR APPLICATION FORM.

For an informal chat to find out more about the role or what it is like to work for Canterbury City Council’s Case Services (Parking Facilities) team, please contact Nicola Brown Case Services Team Leader by email nicola.brown@canterbury.gov.uk.
Interviews are planned to take place on 14 May 2025.