Case Specialist
Job Description
Job Title Case Specialist Department Subsidized Programs
FLSA Status Non-Exempt Reports To Subsidized Programs Supervisor

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES

1. Regular attendance and punctuality are essential.
2. Experience working with diverse populations in a culturally sensitive manner.
3. Must be able to work independently and as part of a team.
4. Excellent interpersonal skills, flexible and collaborative.
5. Well-organized, able to self-manage competing priorities, and meet deadlines.
6. Exceptional attention to detail and accuracy.
7. Ability to exercise discretion and practice good judgment at all times.
8. Computer Skills: Working knowledge of Microsoft Office (Word, Excel, Outlook, Teams) required.
9. Bilingual English/Spanish Skills: Excellent Reading, Writing, and Oral Communication is preferred.
10. 3 years of equivalent related work experience in Social Work, Human Services, Family Studies, or related field; or
11. Bachelor’s degree in the field of Social Work, Human Services, Family Studies, or related field.

COMPENSATION AND BENEFITS

Salary Range is $22.06 - $24.52/hour, depending on experience. Salary based on 35-hour workweek. Eligible for
performance-based incentive. Competitive benefits package consisting of health, dental, vision, life insurance, 401k
employer contribution, paid sick leave, paid time off (PTO), holidays, and a hybrid telework work option (after 90-day
introductory probation.)
We are an Equal Opportunity Employer.
Organizational Statement
This job description is intended to provide an overview of the requirements of the position. As such, it is not necessarily all-inclusive, and
the job may require other essential and/or non-essential functions, duties or responsibilities not listed herein. Management reserves the
sole right to modify this job description at any time. Nothing in this job description is intended to create a contract of employment of any
type. Employment at Connections for Children is strictly on an at-will basis.

PRIMARY RESPONSIBILITIES

1. Participates in the case management, recertification and disenrollment of existing clients by:
   Conduct in-person meetings, both scheduled and by walk-in, with clients in order to receive and process
   documentation and/or discuss changes in the client’s case.
   Provide information and support to clients on child care options.
   Manage, review and verify all eligibility required documentation for recertification and termination of
   clients within a timely manner and according to programs required time frame.
   Evaluate all client income in the household and apply a family fee if applicable.
2. Maintains, completes, and authorizes client files according to program regulations and guidelines to satisfy
   program audits.
3. Manages assigned caseload, ranging from 100-200 clients.
4. Participates in the recruitment of new clients as needed.
5. Maintains knowledge of the Title 5 Regulations and State Funding Terms and Conditions for all applicable
   programs. Keep up-to-date on timely subsidy program changes and related guidance.
6. Maintains current and accurate client records in MCT-CC3 and CalSAWs databases.
7. Maintains confidentially of clients Personal Information as required by contracts.
8. Ensures clients complaints are accurately logged and resolved in a timely manner or referred to Subsidized
   Programs Supervisor for appropriate resolution.

ADDITIONAL RESPONSIBILITIES

1. Provide clients with information on supportive services (e.g., housing, food, mental health services, etc.) as
   needed.
2. Represent the agency with professionalism in all interactions. This includes over the phone, in person, using
   electronic media, and written correspondence.
3. Provide excellent internal and external customer service by working cooperatively within the department, across
   the agency, and with clients and partners.
4. Support other functions within the department when needed.
5. Participate in visibility events as needed.
6. Attend all staff meetings, trainings, and annual retreats.
7. Perform other duties as assign.