COMPANY OVERVIEW

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.
Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks!

QUALIFICATIONS

• A degree or diploma in Social Work, Counselling, or Education, and at least three years’ experience working with immigrant communities or a combination of experience and education that fulfills the requirements
• Registered Social Worker (RSW) is a definite asset
• Knowledge of immigration and refugee services and of the ethno-specific programs and services in the GTA
• Familiarity with issues facing newcomers in Canadian urban setting and systemic barrier facing integration in education, social, cultural, and economic aspects of Canadian life
• Excellent interpersonal, cross-cultural, written, and verbal communication skills
• Experience in outreach, community development, and marketing of program and services
• Ability to work flexible schedules on an as needed basis

OTHER REQUIREMENTS

• A satisfactory Vulnerable Sector Police Check must be completed prior to commencing employment

DUTIES AND RESPONSIBILITIES

• Provide the full range of case management services under the CSS program to refugee families referred by the Reception Centre for 12 months after their arrival
• Work closely with Peel Halton Integrated Services Reception Centre to ensure smooth transition of refuges to CSS program
• Conduct needs assessment to identify the immediate and settlement needs and potential barriers for each family member, so that service delivery can be tailored to meet client needs
• Responsible for service planning to develop a settlement plan and identify the internal and external referrals needed to achieve set goals
• Support clients in the decision-making process through information provision and supportive counselling
• Conduct facilitated referrals and linkages to address the needs and barriers identified
• Responsible for regular follow-ups to check on progress, identify emerging needs, additional services needed, changes to the plan, and further linkages and referrals
• Deliver Service Coordination with community partners, utilizing existing partnerships and establishing new connections with local service providers to effectively respond to refugees’ needs
• Deliver settlement services additionally assigned to support government assisted refugees at the reception center
• Organize and facilitate information group sessions
• Conduct program promotion sessions to reach immigrants and to promote public awareness of the program and settlement issues
• Maintain strong working relations with agency programs and partner agencies
• Effectively track services in internal and external databases and provide accurate reporting for supervisor
• Achieve the targets set by Programs Manager