Caseworker - Bilingual - French at Jobgether

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

64350.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual French and English, Case Management, Customer Service, Healthcare Coordination, Patient Support, Pharmaceutical Assistance, Microsoft Office, Problem Solving, Multitasking, Interpersonal Communication, Documentation, Compliance Monitoring

Industry

Internet Marketplace Platforms

Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Caseworker – Bilingual (French) based in Canada. This role plays a key part in supporting patient access programs and healthcare coordination services within a dynamic pharmaceutical support environment. You will act as a primary point of contact for patients, healthcare professionals, and funding bodies, helping ensure timely access to treatments and accurate case management throughout the patient journey. The position involves a high volume of inbound and outbound communication, requiring both empathy and precision in handling sensitive health-related information. You will manage end-to-end case workflows, from intake and documentation to follow-ups and compliance monitoring. Working in a structured but fast-paced setting, you will collaborate closely with internal teams and external stakeholders to support therapy access and continuity of care. This is a mission-driven role where your work directly contributes to improving patient outcomes across Canada. \n Accountabilities: In this role, you will manage patient support cases and ensure accurate coordination across healthcare programs and stakeholders: Manage assigned patient support cases and programs from initiation through resolution, ensuring adherence to established protocols Provide telephone-based support to patients, healthcare professionals, and funding agencies regarding access, reimbursement, and program navigation Conduct outbound and inbound calls as part of structured patient support and pharmaceutical assistance programs Document all case activities accurately in program-specific databases and systems Monitor patient progress, including therapy adherence, treatment disruptions, discontinuations, and adverse event reporting Liaise with healthcare providers and internal teams to ensure continuity of care and compliance with program requirements Participate in training sessions and ongoing development related to pharmaceutical programs and processes Support onboarding and mentoring of new caseworkers through shadowing and call monitoring when required Communicate effectively with managers and team members regarding case status and coverage during absences Contribute feedback to improve processes, workflows, and system efficiency Requirements: To succeed in this role, you bring strong communication skills, attention to detail, and the ability to manage sensitive healthcare-related cases: 1+ year of experience in customer service, call center, healthcare support, or pharmaceutical environment preferred Post-secondary education in business, administration, healthcare, or related field (or equivalent experience) Bilingual proficiency in French and English (required for effective communication with diverse stakeholders) Strong multitasking abilities with excellent attention to detail and organizational skills Comfortable handling high-volume inbound and outbound calls in a structured environment Strong problem-solving skills with the ability to manage sensitive or complex situations Familiarity with Microsoft Office tools (Word, Excel, Outlook) Strong interpersonal and communication skills, both written and verbal Ability to work independently while following strict processes and compliance requirements Experience in pharmaceutical or healthcare-related environments is considered an asset Benefits: Annual salary range: $41,800 – $64,350 CAD Comprehensive health benefits including medical, dental, and vision coverage Support for mental, emotional, and financial wellbeing programs Paid parental leave and caregiver support benefits Training and professional development programs Opportunities for mentorship and internal career growth Flexible support programs for working families, including dependent care assistance Inclusive and collaborative work environment focused on healthcare impact Employee engagement initiatives, volunteer opportunities, and wellness resources \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

Manage end-to-end patient support cases and coordinate access to treatments between patients, healthcare professionals, and funding bodies. Handle high-volume inbound and outbound communications while ensuring accurate documentation and compliance with pharmaceutical protocols.