Caseworker at IOM

Kassala, Ash Sharqiyah, Sudan -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Organization, Discreet, Client-Oriented, Patience, Willingness To Learn, Time Management, Communication, Reporting, Case Management, MHPSS Support, Community Engagement

Industry

International Affairs

Description

Introduction Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration [https://www.iom.int/iom-workplace-culture] Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates [https://www.iom.int/resources/iom-candidate-tier-systems] are considered as first-tier candidates. Organizational Context and Scope Sudan is at the centre of migration routes from the Horn of Africa and West Africa towards North Africa and onwards to Europe and the Middle East. In line with IOM’s mandate, IOM Sudan works to uphold the human dignity and well-being of migrants and to advance the understanding of migration issues in the region. As part of its Migrant Protection (MPx) programme, IOM Sudan provides assistance to vulnerable migrants transiting through, stranded or living in Sudan with a range of direct assistance services. Such services, including medical assistance, psychosocial support, food and non-food items and assisted voluntary return and reintegration (AVRR) to the migrants’ countries of origin, are provided at IOM’s Migrant Resource and Response Centre (MRRC) in different states. The first MRRC was established in 2015 in Khartoum. Building on the success of this MRRC, IOM Sudan opened a Migrant Resource Centre (MRRC) in Gedaref and Kassala states in March 2019 and in June 2021 respectively. Following the war in April 2023 and as a result of multiple displacements of migrants into other states in Sudan, two more MRRCs have been launched in Port Sudan and Dongola in 2025. These MRRCs, in addition to providing critical life savings support withing their premises, continue to provide direct assistance to vulnerable migrants through referral to partners and in coordination with the relevant local authorities and carrying out outreach assistance in the areas where migrants do not have access to travel. These centres also serve as an information and coordination hub for migrant communities in the state. Under the overall supervision of the Programme Manager (Migrant Protection - MPX) and the direct supervision of the MRRC Senior Program Associate, and in close coordination with relevant colleagues at IOM Sudan and Kassala MRRC partners, the successful candidate will be responsible of:

Responsibilities

The Caseworker will be responsible for providing direct assistance services to vulnerable migrants at the MRRC, including referrals and outreach assistance in coordination with local authorities. This role operates under the supervision of the Programme Manager (Migrant Protection - MPX) and the MRRC Senior Program Associate.