We have an opportunity within our NHOS team to join them as an Investigator/Caseworker.
This is a full-time, permanent position that will be based out of our Glasgow office. We have a standard hybrid working policy of 2 days a week in the office and 3 days working from home. Remote working may also be considered for the right candidate with the right experience.

• Processing NHOS complaint cases in accordance with prescribed standards and within specified timeframes.
• Investigate the evidence and gather additional information when beneficial to the case, assisting the parties in reaching an early, mutually agreed resolution without the need for formal adjudication, where appropriate.
• Reviewing complaint cases.
• Proactively seek opportunities to assist the parties in resolving the complaint without resorting to adjudication, when possible.
• Participate in case investigation meetings and facilitate communication between the ombudsman and the involved parties.
• Reach out to customers to obtain their acceptance or rejection of the final decision.