JOB OVERVIEW

We are seeking a dedicated and experienced Customer Service Supervisor to lead our customer service team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role involves overseeing daily operations, ensuring high-quality service delivery, and fostering a positive team environment. The Customer Service Supervisor will also be responsible for analyzing performance metrics and implementing strategies for improvement.

EXPERIENCE

• Proven experience in a supervisory role within a customer service environment.
• Strong project management skills with the ability to prioritize tasks effectively.
• Excellent communication skills in English; proficiency in Spanish or other languages is highly desirable.
• Demonstrated leadership abilities with experience in training and developing team members.
• Strong analytical skills to assess performance data and drive improvements.
• Previous experience in negotiating with customers or stakeholders is a plus. Candidates who are passionate about providing outstanding service while leading a dynamic team are encouraged to apply.
  Job Type: Full-time
  Pay: From $17.00 per hour
  Expected hours: 30 – 40 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Profit sharing
• Store discount

Experience:

• Supervisory: 2 years (preferred)

Location:

• Antigonish, NS (preferred)

Work Location: In perso

• Supervise and mentor a team of customer service representatives to ensure they meet performance standards.
• Manage daily operations of the customer service department, including scheduling, training, and performance evaluations.
• Develop and implement policies and procedures to enhance customer satisfaction and operational efficiency.
• Analyze customer feedback and service metrics to identify areas for improvement.
• Facilitate effective communication between team members and other departments to resolve issues promptly.
• Conduct regular meetings to discuss team performance, share updates, and motivate staff.
• Handle escalated customer inquiries and complaints with professionalism and negotiation skills.
• Maintain knowledge of industry trends and best practices in customer service.