Cash and Trade Process Representative at Citi

Irving, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Teamwork, Attention To Detail, PC Proficiency, Communication Skills, Time Management, Adaptability, Data Entry Skills, Lockbox Operations Experience, Payment Processing, Banking Experience, Operations Experience, Manual Dexterity, Process Improvement, Quality Standards, Customer Service

Industry

Financial Services

Description

Perform end to end document and payment processing across all core functions for Public Sector Lockbox (mail receipt, document assembly, image capture, data entry and outbound shipping preparation, etc.). As a critical member of the operations team, accountable for meeting or exceeding quality and productivity standards in a minimum of three functions. Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework Readily and positively adapts to changes in deadlines and changes in daily work assignments Safely operate mail center automated equipment Expected to escalate observed issues timely and appropriately Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation Professionally interact and positively collaborate with team members, peers and managers across shifts to ensure client timelines and quality requirements are met Assist with staff education as needed Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines Accept feedback in a constructive manner Actively engage in cross-site, cross--shift committees and initiatives Actively contribute to a positive team environment and culture Embrace change and support business directives Treat everyone with dignity and respect Other duties to support the business as needed Qualifications: Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment Ability to work in a fast-paced team-oriented operation with strict deadlines and service levels Flexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levels Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork Excellent attention to detail, targeting straight-through-processing General PC Proficiency; including MS Office and Lockbox Applications Public Sector Lockbox operations experience preferred Excellent written and verbal communication skills Self-motivated with strong time management skills Highly motivated and execution driven Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required Prior Lockbox, payment processing, banking experience or operations experience preferred Strong data entry skills preferred Able to meet the physical demands of the job; lifting up to 40 pounds, performing repetitive bending and lifting related tasks as well as walking and standing for long periods of time Manual dexterity required, all tasks are repetitive U.S. Must be able to speak/write/understand English Must pass an extensive background check including criminal, credit and drug (renewed every 5 years) High School diploma or equivalent ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 11, 2025 ------------------------------------------------------

Responsibilities

Perform end-to-end document and payment processing for Public Sector Lockbox. Ensure quality and productivity standards are met while adapting to changes in deadlines and assignments.