REQUIREMENTS:

• 1-2 years of experience in a related role
• Excellent customer service skills - ability to empathize with customers
• Excellent working knowledge of MS Office
• Effective verbal and written skills
• Effective analytic and presentation skills
• Trade / Insurance experience would be nice to have

MOST RELEVANT SKILLS

Please see the requirements listed above.
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OTHER RELEVANT SKILLS

For complementary skills, please see above and/or contact the recruiter.
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• Maintain regular proactive calls with managed clients across the Financial Institutions and Corporate portfolios for EMEA Trade Operations
• Manage day to day senior client contact and handling of client issues relating to Letters of Credit with proactive follow up with the respective Operations; Sales; Product Management teams
• Work in partnership with Implementations; Sales; Product and Technical Partners for new Clients and build strong relationships .
• Improve overall relations with our client base providing clients with one to one support tailored to their specific business and requirements thus facilitating improved feedback on client reviews and surveys
• Maintain structured reporting of all inquiries and investigations handled for all managed clients across the Insurance portfolios on our case tracking tool
• Provide our clients with a “best in class” service through streamlined operations delivery, innovative client solutions, clear, concise and timely responses to queries, Trade related issues and timely escalation of any issues to operations managers.