Cash Application Consultant (Bilingual -Japanese or Korean speakers) at EPS Consultants

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cash Application, Customer Focus, Communication, Problem-Solving, Transaction Management, Payment Discrepancies Resolution, Accounts Receivable Ledger Integrity, Customer Collections, Billing Queries, Rapport Building, Cross-Functional Collaboration, Microsoft Excel, Japanese, Korean

Industry

Staffing and Recruiting

Description

Job Type: Permanent (Full-time) Work Arrangement and Schedule: Fully onsite; following daytime work hours in Japan or Korea Work Location: Taguig City About the Role: Our client one of the largest professional services firm supporting client globally in the Finance Service Center is looking for enthusiastic, customer-focused professionals with strong communication skills to join their growing team. The ideal candidate will be a meticulous problem-solver with a strong understanding of the cash application process and the ability to efficiently manage high volumes of transactions. You will be responsible for resolving payment discrepancies and ensuring the integrity of our AR ledger, with most customer interactions handled professionally via email. Key Roles/Responsibilities: Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers Graduate of any degree with at least 2-4 years of relevant work experience or non-degree holders with at least 4-6 years of relevant work experience. Experience in voice customer contacts – This may be in the capacity of a customer service representative, product call centre role, or collections Language Skill: Business level proficiency in Japanese or Korean language (verbal and written) to support customer base. JLPT N1 or JLPT N2 or TOPIK Level 4 or TOPIK level 5 holders (must have Systems & Tools (SME): Proficiency with using related solutions and Microsoft Excel. How to apply: Interested applicants may send their updated resume, indicating your current and expected salary, and your availability date to start work. *We regret that only shortlisted candidates will be contacted All applications will be treated in the strictest confidentiality. Basic Monthly Salary (commensurate to experience) + Language Premium

Responsibilities

The role involves engaging with customers to manage collections and billing inquiries, requiring a professional and empathetic approach, while also partnering with internal teams like the Billing team to resolve blockers. A key responsibility is resolving payment discrepancies and ensuring the integrity of the Accounts Receivable ledger.