Cash Collections Specialist

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

COMPETENCES & SKILLS:

• Accounting and collections knowledge
• Customer focus approach
• Communication skills (verbally and written)
• Monitoring of payment behavior of customers
• Ability to work under pressure
• Ability to work in an international environment
• Understanding of SAP´s goals and strategy
• SAP Employee Competencies
• IT Principles & data security
• Partner & Third Party Engagement
• Quality Focus
• Results Driven
• Self-Development
• Teamwork & Collaboration
• Operate SAP Financial Processes & Systems
• Analytics capabilities
• Good problem solving skills are required
• Must be a well-organized and self-starter with “can do” attitude

EXPERIENCE & LANGUAGE REQUIREMENTS

• Working experience within a finance related field required (2-5 years)
• Fluent written and spoken language skills of the one needed in customer contact
• Basic command of written and spoken English

EDUCATION

• Successfully completed University Degree
• Accounting or related field of knowledge is required
• Professional Training & Certification

ROLE DESCRIPTION:

The SAP Global Cash Collections Organization resumes ownership of the company’s trade receivables.
The main focus is reduction of DSO and improvement of cash-flow by driving timely settlement from
customers using standardized processes and tools.

KEY AREAS OF RESPONSIBILITY AND TASKS:

• Perform monitoring and collection of receivables including overdue receivables
• Proactively call customers to reassure the time of invoice payment
• Creation and distribution of dunning letters to customers in a prompt and accurate manner
• Investigate billing discrepancies and respond to external queries through Dispute Cases
• Handle a selected group of customers
• Work closely with both internal & external customers to expedite the collection efforts
• Investigate A/R impairments and propose Sales Allowances
• Escalate to management team any problem that holds the collection process to flow
• Update reports and send the statement of accounts to each customer
• Support the training of new team members
• Participate in projects
• Monitor open dispute cases
• Follow SAP processes and use application tools available in ISP
• Support Ad-hoc queries and contributes to projects
• Contact for external and internal auditors
• Analyze and investigate dispute cases to avoid complaints in future