CASH COORDINATOR:

On behalf of our Telecommunications client, Procom is searching for a Cash Coordinator for a 12 month contract role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.

CASH COORDINATOR - JOB DESCRIPTION:

The Cash Coordinator will be responsible for managing overdue customer accounts and ensuring timely collections in accordance with company policies. This role involves direct communication with customers to resolve payment issues and requires strong problem-solving skills to propose effective solutions.

CASH COORDINATOR - MANDATORY SKILLS:

• High school diploma or higher.
• Available to work on a flexible schedule: days, evenings, and weekends.
• Possess basic computer knowledge (Windows-based systems and internet navigation).
• Possess superior multitasking abilities.
• Demonstrate ability to positively influence others (propose options/solutions to customers).
• Know how to deal with problem issues with a sense of urgency.
• Are punctual and committed to work schedules.

CASH COORDINATOR – NICE-TO-HAVE SKILLS:

• English-French Bilingualism preferred.
• Strong teamwork and communication skills.
• Experience in a similar role within the telecommunications industry.
• Familiarity with accessible customer service practices.

• Identify and analyze customer files and amounts past due.
• Contact customers who have not met payment arrangements and receive telephone calls from these customers.
• Make collection calls using an auto-dialer.
• Diagnose problems, propose solutions, and negotiate payment arrangements in accordance with Rogers/Fido policies.
• Update accounts, provide confirmations, and follow up as necessary in accordance with the law.
• Collect overdue balances.
• Meet established productivity objectives.