Job Title: Cash Customer Analyst
Business Unit: CIB ITO Client Service
Contract Type: Permanent
Location: Sandyford, Dublin

ROLE:

Covering daily servicing activities as a single point of contact for Strategic Tier 1 corporate clients in the IE CCS Portfolio in respect to their cash management services.

KEY RESPONSIBILITIES:

To participate to daily servicing by promoting a positive client experience
To challenge and simplify client requests
To report incident alerts and elaborate adapted reporting on recurrent issues

To Manage incidents impacting the clients by :

• Identifying and alerting the clients, measuring the importance of the impacts,
• Informing and communicating regularly until the end of the issue,
• Creating a post-incident plan and acting according to it

Regularly analysing the Cash Management activity for the client and creating the action plans
Constantly suggesting and implementing concrete solutions to the service for payment means, channels or cash pooling.
Identifying and suggesting improvements for internal processes by transversal communication with back offices, Business Centres, Cash Management, compliance
Getting involved in continuous improvement of client satisfaction, in regards of quality scores (such as Cash Management NPS).
Single point of contact for the client and stakeholders for daily servicing

QUALIFICATIONS & EXPERIENCE REQUIRED FOR THIS ROLE:

Typically requires a university degree as an indicator of an ability to understand and apply complex theoretical concepts, although may have progressed into the role via equivalent business experience.
Knowledge of cash management services and products and the ability to use the supporting business applications
Knowledge of cash management risks and procedures
Middle-office or Back-office experience
Sound working knowledge of policies, procedures, regulations and legislation within Operations and company-wide
Desirable to have Project management skills ( including stakeholder management , presenting and reporting)
Strong analytical skills and ability to meet deadlines under pressure
Effective time management and ability to prioritise workload and escalate issues to management.
Stakeholders management skills and ability to collaborate across teams
Strong focus on accuracy and attention to detail
Able to coach and support junior colleagues in their performance and development
Ability to handle multiple tasks simultaneously and prioritise independently
Good written and oral English skills in order to articulate technical issues associated to work area
Computer literacy and a good knowledge of standard computer software including and able to learn and utilise specialist applications appropriately
Excellent technical knowledge of payment/reporting file formats, e.g. ISO20022 (pain and camt), SWIFT (MT101, MT940/942), Local Channels
Understanding of different types of domestic and cross-border cash management and liquidity management products
Good understanding of domestic and cross-border payments types, e.g. ACH vs RTGS, settlement processes and methods
About BNP Paribas
At BNP Paribas, we center our values on what drives the company forward. Our driving forces are Agility, Client Satisfaction, Compliance Culture and Openness.
Agility: we want to behave more simply to embrace useful innovation and digital transformation.
Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice.
Compliance Culture: we believe in promoting clear rules to foster a strong culture of compliance and ethics
Openness: we promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered
Our strengths are based off four key areas of Stability, Expertise, Responsibility and Good Place to Work
Stability: we build upon our solid, long-term oriented management, our diversified and integrated business model and our international footprint.
Expertise: we build upon our recognized and expanding knowledge of our teams.
Responsibility: we build upon our culture of responsibility and integrity to ever better serve the interest of our customers
Good Place to Work: we foster a stimulating workplace where people are treated fairly and with respect