Cash Management Services Supervisor at First Bank & Trust

Sioux Falls, South Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Experience, Customer Service, Analytical Skills, Organizational Skills, Problem-solving, Banking Regulations, Operational Controls, Workflow Monitoring, Staff Mentoring, Performance Management, Quality Review, Process Improvement, User Acceptance Testing, Communication Skills, Conflict Resolution, Compliance

Industry

Financial Services

Description

Job Description: This role provides day‑to‑day supervision of the Cash Management Services Specialist team, ensuring timely, accurate, and compliant client support across phone, email, and chat channels. Monitors workflow and service levels and serves as the escalation point for complex or high‑impact inquiries. The role also supports consistent operations by reinforcing procedures, coordinating with internal partners and vendors, and identifying opportunities to improve service quality and efficiency. Qualifications: This person should have a bachelor’s degree and five years of work-related experience or the equivalent. Proven customer service experience and prior supervisory experience required. Strong analytical, organizational, and problem‑solving skills are needed, along with the ability to manage priorities, monitor workflow, and exercise sound judgment in resolving escalated issues. Effective oral and written communication skills and a solid understanding of banking regulations and operational controls are essential. Principal Responsibilities: Lead the team and develop an atmosphere of teamwork, open communication and unity. Provide oversight of all services offered. Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner. Establish clear expectations, monitor performance, conduct quality reviews, and provide regular coaching to ensure consistent, accurate customer support. Oversee daily workflow, ensuring timely responses and service level agreement adherence through active monitoring and adjustment of communication channels. Serve as the primary escalation point for complex or high‑impact Cash Management inquiries, coordinating resolutions with internal teams and vendors to ensure timely outcomes. Maintain and update departmental procedures, job aids, and workflow documentation to support consistent execution of Specialist I and II responsibilities and adherence to bank policies and regulatory requirements Support system upgrades, enhancements, and user acceptance testing by validating functionality, identifying workflow impacts, and recommending needed changes for the frontline team. Analyze trends, recurring issues, and operational bottlenecks, partnering with management to implement process improvements that enhance service quality and efficiency. Ensure the safeguarding of confidential information, maintain professional conduct, and ensure full compliance with bank procedures and Cash Management operational requirements. Act in accordance with FBT policies and procedures as set forth in the employee handbook. Adhere to compliance procedures and participate in required compliance training. Compensation Grade Salary Grade 5 First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email hr@bankeasy.com. We invest in our people: Our communities have contributed to the success of our business and our families. In turn, this allows us to contribute to the success of our communities. We have remained an independent community institution over the years and employ almost 700 people. Our employees are like family (they’re also part owners). Not only is working for us rewarding, but you’ll also be a part of a positive culture and company that gives back to the community. Our Benefits: Comprehensive Healthcare Benefits Peace of mind when it comes to you and your family's well-being with generous health, dental, vision, and life insurance. Plus, optional access to additional life, disability, and other forms of insurance. 401(k) & ESOP Profit Sharing Employees are owners. Receive a match of up to 7% of your contributions to your retirement account. Wellness Program The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year. Education Student loan repayment assistance program. Tuition reimbursement. A robust internal training program that goes beyond onboarding. We want you to continue learning. That's why we offer job shadowing, a mentorship program, and more. Volunteer Service Hours Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities. In-house Childcare & Preschool Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees. Our Culture: We value our culture and work hard to keep it top of mind at all times. Employees rally around 9 core principles, creating a collaborative and enjoyable work experience for all. During the onboarding process, all new employees attend a culture camp, which is led by the CEO and the Chairman of the Board. Work for us: Our employees enjoy working together and treat eachother (and customers) like family. Check out our career opportunities, and join a company that cares about its people and community.

Responsibilities

Supervise the Cash Management Services Specialist team to ensure timely and compliant client support across multiple channels. Act as the primary escalation point for complex inquiries and drive operational efficiency through process improvements and staff mentoring.