ABOUT THE ORGANIZATION

SMBC MANUBANK was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals.
The anticipated salary range for this role is between $45,000.00 and $63,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Our mission is to be “the bank of choice” for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers.
To achieve our mission to be the ‘bank of choice’ for middle market and professional services companies, we are focused on our vision to be the premier California regional business bank that can provide the sophistication and expertise of a larger institution with the personal ‘high touch’ services of a smaller bank.
Specialties:
Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International Services

JOB SUMMARY:

The candidate should have the aptitude and capability to perform user testing as needed for upgrades and new product development. Also, under general supervision provides customer service for Cash Management products and services. Performs back office processing functions in support of the products and services. Assist with implementation and training for on-line banking and other cash management products.

• Assist in development and testing of UAT Test Scenarios, test cases and scripts.
• Documentation of UAT test scenarios and testing outcome > Identify and analyze glitches and report to project management group.
• Perform User Acceptance Testing of the Functional Requirements of various on line products and business processes.
• Escalates issues as needed to maintain deadlines and service levels.
• Ability to work with vendors and support teams.
• Provide training and support to internal and external clients for on line banking and other cash management products.
• Perform daily back office processing functions as assigned.
• Maintains proper documentation of services and processes performed as required.
• Performs all other duties as assigned.