JOB OVERVIEW

Office Clerks are responsible for providing excellent service to customers utilizing any services in our Customer Service areas. Office clerks are responsible for handling wire transactions, bill pay transactions and for overseeing our front end operations. Office clerks are responsible for some bookkeeping and reporting tasks. Office Clerks work directly with the store management to ensure all front end operations are efficient and friendly for our customers.

SKILLS

• Proficient in using POS systems and retail math for accurate transaction processing.
• Strong communication skills to interact effectively with customers and team members.
• Experience in retail sales is a plus, demonstrating an understanding of customer needs and sales techniques.
• Basic math skills to ensure accurate handling of cash and transactions.
• Excellent phone etiquette for handling customer inquiries over the phone.
• Strong customer service orientation with a focus on creating positive shopping experiences.

• Provide excellent customer service by greeting customers, answering questions, and addressing concerns.
• Counting down cashier’s drawers and completing the associated documentation.
• Creating bank deposits.
• Preparing cash register drawers for store opening.
• Monitor front end and manager cashier coverage to meet customer service demand.
• Process Bill Pay and other customer financial transactions.
• Handle cash, credit, and debit transactions accurately while ensuring compliance with company policies.
• Operate the Point of Sale (POS) system to process customer transactions as needed.
• Other duties as assigned.