Overview: The incumbent in this position is responsible for providing superior service to both the internal and external guest. The incumbent is also responsible for performing varied cashier functions in a pleasant, efficient and honest manner. Responsibilities: ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification) - Creates an atmosphere that induces guests to make Hard Rock Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. - Opens check-cashing cards (requires making credit inquiries). - Cashes checks, cashier checks, coins, and vouchers for guests and team members. - Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day. - Exchanges foreign currency, cash coin, exchanges coin or tokens for customers. - Performs numerous telephone functions to and from central credit, other properties, and departments within Hard Rock. - Maintains accountability over a cashier drawer. - Performs all duties in a confidential manner. - Responsible for the impress bank issued. Perform guest and in-house monetary transactions. - Balance and issue impress bank to Floor Attendants, F&B, and Hotel team members. - Enter patron transactions into the computer system accurately. - Prepare paperwork, balance sheets and documents in accordance with Company policy and procedures, and within the guidelines of Internal Controls. Signs all documents legibly. - Transfer cash, coin and checks between cages and/or departments in an accurate and efficient manner. - Strictly adhere to department policies and procedures in order to maintain integrity of the Cage operation. Apply accurate transaction and balancing practices. - Participate in the daily cage reconciliation process. - Comply with Federal Title 31 procedures. - Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. - Ensure prompt and discreet notification to supervisors and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. - Attend and participate in meetings, completing follow-up as assigned. - Perform work regularly and predictably. Qualifications: EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through a high school diploma or equivalent and two months of on-the-job training, and/or through related cashier experience. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. - Must successfully pass background check. - Must successfully pass drug screening. - Must be at least twenty-one (21) years of age. - Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred. KNOWLEDGE OF: - Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and Power-Point. - Basic math skills. - 10-Key calculator. ABILITY TO: - Be flexible to work varying shifts and time schedules as needed. - This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. - Communicate effectively with outside contacts and all levels of team members. - Review, comprehend, analyze and assimilate reports, information generated on and by the computer and other necessary documentation. - Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations. - Balance bank at end of shift. - Identify and accurately cash different denominations of gaming tokens, cash currency, checks, etc. Additional Details:

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