Responsibilities and Tasks

Customer Service

• Smiles, make eye contact, greets and thanks customers (by name where possible).

• Directs customer to the location of requested items.

• Suggests value-added and related products to customers to ensure they get home with all they need.

• Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire!”). • Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.

• Handles multiple customers in an effective and efficient manner.

• Deals with challenging situations and conflict resolution in a professional manner.

Operations

• Operates cash register and all point of sales functions.

• Processes customer purchases efficiently, following standardized procedures.

• Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases.

• Balances cash and is aware of amount of cash on hand.

• Maintains merchandise around the cash area and ensures that retail basics are executed efficiently (e.g., labels, facing, clean area, etc.).

• Takes returns to stock product in respective department.

• Reports stolen and damaged goods to Management.

• • Alerts management to security problems.