JOB SUMMARY:

The Cashier/Customer Service Associate is responsible for delivering excellent customer service to all ReStore visitors. This role includes processing sales transactions, providing assistance with purchases, maintaining a clean and organized store environment, and supporting Habitat for Humanity’s mission to build affordable housing. The ideal candidate will demonstrate a positive attitude, excellent communication skills, and a strong commitment to Habitat ReStore’s vision of supporting the community and furthering Habitat’s mission.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous cashier or retail customer service experience preferred.
• Strong interpersonal skills with the ability to communicate effectively with a diverse group of customers and team members.
• Basic math skills and the ability to handle cash transactions accurately.
• Ability to multitask in a fast-paced environment.
• Knowledge of or interest in Habitat for Humanity’s mission is an asset.
• Available to work Monday – Saturday.
• A positive, friendly attitude with a customer-first approach.

PHYSICAL REQUIREMENTS:

• Ability to stand for extended periods of time.
• Ability to lift and carry items up to 25 lbs.
• Comfortable working in a retail environment with varying levels of activity.

• Customer Service:
• Greet customers warmly and assist with their shopping experience.
• Answer customer questions regarding products, pricing, and store policies.
• Provide information on Habitat for Humanity’s mission, projects, and the impact of their purchases.
• Address customer concerns or complaints in a professional and friendly manner.
• Promote and encourage customer participation in ReStore donation programs.
• Sales Transactions:
• Accurately process sales transactions using the point-of-sale (POS) system.
• Handle cash, credit card, and other payment methods, ensuring proper transactions and balancing of cash drawers.
• Issue receipts, process returns and exchanges according to store policy.
• Ensure a smooth and efficient checkout process for customers.
• Store Maintenance:
• Maintain a clean and organized front-of-house area, including the checkout counter and surrounding space.
• Assist in stocking and organizing merchandise on the sales floor as needed.
• Ensure pricing is accurate and product displays are visually appealing.
• Help with sorting and merchandising donations when required.
• Team Collaboration:
• Work collaboratively with ReStore team members to meet sales goals and provide a positive shopping experience.
• Assist in inventory management and stock replenishment.
• Participate in staff meetings and training sessions as required.
• Health & Safety Compliance:
• Adhere to all health, safety, and security procedures and guidelines.
• Assist with loss prevention efforts and report any suspicious activities or safety hazards.