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Cashier/Customer Service at GritR Sports

North Richland Hills, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

17.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Time Management, Problem Solving, CRM Software, Teamwork, Attention to Detail, Positive Attitude

Industry

Retail

Description

GritR Sports is looking for a customer service representative to join our team in our North Richland Hills office. This person will drive customer satisfaction by completing the check out process for our Retail store, as well as working through online inquiries and processes. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Experience/interest with Firearms and outdoor sports is a plus! Compensation: $17.00/hr Schedule: Full-Time - Four 10 hour shifts per week Responsibilities: First and last customer interaction - Greet customers as they arrive, process payments as they leave. Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development. Requirements: Previous experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills About GritR Sports: GritR Sports is a Outdoor and sporting goods retailer dedicated to providing outstanding customer service and experience to every client. Our employees enjoy a work culture that promotes team work, autonomy and ability to grow. GritR Sports benefits include both Paid and Unpaid Time Off, Insurance: Health, Dental and Vision, a 401(K), profit share bonus, and various employment perks.

Responsibilities

The cashier/customer service representative will greet customers, process payments, and manage inbound customer communications. They will also track customer interactions in the internal CRM system.