Cashier Manager at Georgetown Market

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Administrative Skills, Active Listener, Customer Service, People Skills, Positive Attitude, Professional, Organized, Strong Work Ethic, Accurate, Energetic, Team Player, Self-Motivated, Creative Problem-Solving, Conflict Resolution, Attention to Detail, Good Judgement

Industry

Health;Wellness & Fitness

Description

Description Directly Reports to: Store Manager Supervises: Cashiers Position Summary: Georgetown Market is searching for a motivated customer service manager to ensure our shoppers receive the best experience possible. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, managing cashier staff, and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills. KEY DUTIES AND RESPONSIBILITIES: Provide exceptional customer service. Oversee daily operations of the cashier staff. Recruit, train, coach, schedule, and appraise cashier staff. Create and maintain a positive work environment for all cashiers. Operate registers and perform general checkout functions. Respond to customer service issues in a timely manner. Resolve and reduce escalations. Create effective customer service procedures, policies, and standards. Develop customer satisfaction goals and coordinate with staff to meet those goals. Maintain accurate records and document all customer service activities and discussions. ADDITIONAL RESPONSIBILITIES: Regularly attend and participate in manager meetings and store meetings, as well as plan and lead department meetings. Perform MOD (Manager on Duty) shifts and responsibilities as assigned. Stay up to date on industry trends. Review financial reports of department performance and take corrective action as necessary. Maintain regular communication with upper management. Be adaptable and flexible, taking on various duties, as needed. Perform other duties, as assigned. Requirements SKILLS AND QUALIFICATIONS: Leadership. Administrative skills. Active listener. Excellent customer service and people skills. Positive attitude, professional, organized, strong work ethic, accurate, energetic, a team player, self-motivated, and able to motivate others. Excellent verbal and written communication and phone etiquette. Creative problem-solving ability. Conflict resolution. Basic math. Attention to detail. Good judgement. Works well in a fast-paced environment. Ability to remain patient and calm in stressful situations. Knowledge of MS Office applications preferred. Self-motivated to use own initiative and to innovate, when required. REQUIREMENTS: High school diploma or equivalent required. Some higher education preferred. Must be at least 21 years of age. Customer service: 1 year of experience. Cashiering: 1 year of experience. Management, Supervisor, or Team Lead: 1 year of experience. Knowledge of commonly used cashier concepts, practices, and procedures. Availability to work varied hours/days, as business dictates. Evening and weekend shifts required. Dependability, efficiency, punctuality, and flexibility. Commitment to company values and exceeding the customer’s expectations. Physical Summary: While performing the duties of this job, the employee is regularly required to operate mechanical equipment, sit, talk, hear, grasp, push, stand, walk, drive, reach with hand/arms, occasionally required to stoop, kneel, crouch, climb with occasional repetitive wrist, hand and/or finger movement. The employee may be required to lift and/or move up to 40 pounds and may occasionally lift and/or move up to 75 pounds with assistance. Specific vision abilities required by the job include close vision, depth perception, and the ability to adjust focus. Hearing capacity required to maximize ability to understand all verbal communication and react accordingly. Americans with Disabilities Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

The Cashier Manager will oversee daily operations of the cashier staff and ensure exceptional customer service. They will also recruit, train, and manage the cashier team while developing customer satisfaction goals.