POSITION OVERVIEW:

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

SKILLS:

• Interpersonal skills
• Cash Handling

TRAVEL REQUIREMENTS:

• None

PHYSICAL REQUIREMENTS:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

MINIMUM EDUCATION:

• Highschool Diploma or Equivalent

MINIMUM YEARS OF WORK EXPERIENCE:

• 1 to 2 years Retail or Cash experience an asset

MINIMUM LEADERSHIP EXPERIENCE:

• NA

OTHER REQUIREMENTS/ASSETS:

• NA

Ensures Customer Satisfaction

• Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
• Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
• Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
• Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Maintains Safety, Security and Shrink Mitigation

• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets.