WORK CENTRE LOCATION

Nestled along the scenic Ottawa River, Pembroke stands as a vibrant hub in the Ottawa Valley, offering affordable living, healthcare access, and a dynamic lifestyle. Ottawa River Power Corporation (ORPC) is currently seeking a motivated Cashier/Receptionist to strengthen our Front Office team, focusing on customer care excellence. This part-time temporary position will be in place from August 2025 through July 2026, with the possibility of extension.

REQUIRED SKILLS, QUALIFICATIONS, AND CORE COMPETENCIES

The ideal candidate for this position will bring a comprehensive blend of skills, qualifications, and core competencies to our team, reflecting our commitment to excellence, innovation, and customer satisfaction. Experience in a regulatory or utility setting, along with a thorough understanding of electric utility service policies, rate structures, payment options, collections, and privacy policies, is highly valued.

QUALIFICATIONS:

• A diploma in a business or administration-related program is required.
• At least two years of relevant experience in a customer service position.
• Proficiency in Microsoft and web-based applications; experience with NorthStar is a plus.
• Strong analytical and accounting skills.
• Knowledge of the Ontario Energy Board regulations is beneficial.

ADDITIONAL REQUIREMENTS:

Candidates must be legally eligible to work in Canada and will be required to provide a clean criminal record and driver’s abstract during the hiring process.

• Provide exemplary front-line customer service, efficiently addressing and resolving inquiries and concerns.
• Respond promptly to all customer queries, interpreting and summarizing requests to facilitate resolution.
• Process service requests for other departments including, connection requests, and necessary updates to customer accounts in a timely and accurate manner.
• Reception duties, supporting customer payments and collections as needed.
• Maintain quality control checks to verify work quality, including filing and scanning tasks, while also providing accounting support.
• Contribute to department process improvements by developing efficiencies that enhance productivity and adhere to departmental procedures, company policies, and regulatory requirements.
• Promote various customer services and company initiatives.
• Other duties assigned.