Cashier/Service Center at Polly Country Market

Summit Township, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Returns and Refunds, Money Services, Rentals, Special Orders, Paging, Answering Phones, Cash Drawer Reconciliation, Lottery Services, Bill Payments, Inventory Management, Communication Skills, Interpersonal Skills, POS Systems Operation, Cash Register Operation, Multitasking

Industry

Retail Groceries

Description

Description Job Title: Service Center Clerk Department: Front-End / Customer Service Reports To: Front-End Manager or Store Manager Position Summary: The Service Center Clerk is responsible for providing friendly, efficient, and accurate customer service at the front-end service desk. This includes handling returns and refunds, assisting with money services, managing rentals and special orders, and addressing a variety of customer needs. The clerk serves as a key communication point for the store, including paging, answering phones, and coordinating with other departments as needed. *Potential for promotion to our Cash Office* Key Responsibilities: Customer Service & Support Greet and assist customers with returns, exchanges, and refunds according to company policy Provide accurate information and support for store services and policies Handle customer concerns or complaints promptly and courteously Transactions & Services Process money orders, lottery/lotto tickets, and bill payments Rent and return Rug Doctor carpet cleaners, ensuring proper documentation Accept special orders for items not regularly stocked Accurately complete and reconcile cash drawer at beginning and end of shifts Communication & Store Support Answer incoming phone calls and direct them to the appropriate departments Make store-wide pages for staff or customer announcements Sign for deliveries at the service desk and notify the appropriate department Handle customer pickup items and service desk inventory Stocking & Maintenance Receive, unpack, and put away cigarette and tobacco product inventory securely Maintain cleanliness and organization of the service center area Qualifications: High school diploma or equivalent preferred Prior customer service or front-end experience in retail or grocery environment Strong communication and interpersonal skills Basic math skills and ability to operate POS systems and cash register Ability to multitask in a fast-paced environment Must be 18 years of age or older (due to tobacco and lottery handling) Physical Requirements: Ability to stand for extended periods Frequent use of hands to operate cash register and perform clerical tasks Ability to lift up to 50 lbs occasionally

Responsibilities

The Service Center Clerk provides friendly, efficient, and accurate customer service at the front-end service desk, handling tasks like returns, refunds, money services, rentals, and special orders. This role also involves key communication duties such as paging, answering phones, and coordinating with other store departments.