CASINO COORDINATOR - MARKETING at Plaza Hotel & Casino LLC

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Teamwork, Problem Solving, Computer Skills, People Management, Reservation Management, Event Coordination, Guest Relations, Promotion Execution, Report Handling, Technical Assistance, Independent Thinking, Calm Decision Making, Physical Stamina, Attention to Detail

Industry

Hospitality

Description

Description POSITION SUMMARY: Greet guests promptly and politely upon arrival. Answer telephones in a friendly, timely manner. Assist guests with bookings, changing or inquiring about reservations. Evaluate guest play to properly issue complimentary items. Assist casino hosts, VIP, Players Club, ticketing and other departments with information regarding casino guest. Perform other job related duties as assigned. POSITION RESPONSIBILITIES/DUTIES: Be able to read, analyze and interpret computer screens and player tracking. Present information clearly and describe casino programs and promotions to guests and agents. This position is responsible for handling casino room reservations, explaining casino offers, promotions and events to guests. Ensure efficient and proper service for VIP guests. Work in a professional manner and capacity as a team member Provide effective communication with all team members regarding casino promotions and events. Assist guests with any questions or information that they might need. The individual must be able to stand, move and work throughout the office area Assist in the execution of all promotions and events. Assists in handling all reports and guest follow up relating to promotions. Assists the Casino Services Manager and Player Development Manager with multiple projects, both administrative and technical. May be called upon to handle assets such as prize certificates. Perform other duties and responsibilities as requested. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. Requirements Required: High school diploma or GED required Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. A minimum of 6 months experience in gaming or hospitality environment, excellent communication and written skills. Knowledge of computer functions: LMS/ CMS/Infinium, CDS / Superplaymate, Microsoft Excel and Word, the Internet. Possess excellent skills in people management. Must be able to think independently and resolve customer issues on the spot, calmly and professionally. Respond calmly and make decisions. CERTIFICATES, LICENSES, REGISTRATIONS: Nevada Gaming License TAM Card WORK SCHEDULE/HOURS: Varies WORK CONDITIONS: Work is typically in an area, which may be unusually hot, cold, noisy, and may contain second hand smoke. Work may be performed in small areas with a 3 ft. wide access. Team Members will be required to stand, walk, lift, reach, push, pull and grasp. These tasks include the maintenance and care of assigned area. Work may entail trained chemical usage. Constant contact with fellow Team Members and Guests. PHYSICAL REQUIREMENTS: Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors. Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems. Must be able to work in a fast-paced, busy, and noisy environment. Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Responsibilities

The Casino Coordinator is responsible for greeting guests, assisting with reservations, and providing information about casino promotions. They also support casino hosts and other departments while ensuring efficient service for VIP guests.