POSITION SUMMARY
Under the direction of the Promotions and Player Services Supervisor, the Marketing Promotions Coordinator plays a vital role in developing, executing, and managing comprehensive marketing campaigns and promotional events that drive guest engagement and revenue growth. This position requires a creative professional who can seamlessly blend strategic marketing expertise with hands-on execution, ensuring all promotional activities align with brand standards while delivering exceptional guest experiences. The ideal candidate will thrive in a fast-paced, 24/7 gaming environment and possess strong project management skills to coordinate cross-departmental initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES (The following statements are intended as general illustrations of the work in this class and are not all-inclusive for specific positions.)
- Assist with the development, execution, and evaluation of casino promotions, events, and marketing campaigns from conception through
- Create compelling promotional rules, event summaries, and marketing content that drive guest participation and comply with regulatory requirements
- Coordinate and deploy promotional assets, including kiosk displays, signage, and drawing materials, while maintaining brand integrity
- Monitor promotion performance metrics and provide post-event analysis to optimize future campaigns
- Collaborate with Marketing Manager on website content updates, ensuring accuracy and timely posting/removal of promotional materials
- Maintain a comprehensive understanding of property news, competitive landscape, and gaming industry trends
- Support Player Club initiatives through targeted promotional strategies and member communications
- Execute drawing promotions and special events that enhance the guest experience and encourage repeat visitation
- Assist in coordinating large-scale events, including concerts, tournaments, and holiday celebrations
- Provide administrative support, including report preparation, budget tracking, and vendor coordination
- Ensure compliance with all tribal gaming regulations and internal policies related to promotional activities
- Maintain an organized promotional calendar and coordinate with other departments to prevent scheduling conflicts
- Work flexible schedule, including nights, weekends, and holidays, based on promotional calendar and business needs
- Perform other duties as assigned.
JOB QUALIFICATIONS
- High School Diploma or equivalent.
- Minimum 2+ years of experience in casino marketing, communications, event planning, or public relations, with preference given to casino marketing experience
- College degree in Marketing, Communications, or related field preferred, or equivalent combination of education and experience.
- Demonstrate understanding of casino marketing principles and promotional strategies
- Hospitality-focused professional with the ability to deliver exceptional guest service
- Strong organizational, interpersonal, and project management skills
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) with a demonstrated portfolio of work
- Advanced knowledge of Microsoft Office Suite and standard office procedures and equipment
- Excellent verbal and written communication skills with fluency in English
- Ability to respond effectively to guest inquiries and complaints in a timely, professional manner
- Detail-oriented, creative, and artistic with strong motivation and work ethic
- Proven ability to handle multiple priorities and meet deadlines in a fast-paced, 24/7 gaming environment
- Flexibility to work variable shifts, including nights, weekends, holidays, and more than 45 hours per week
- Ability to work under pressure and handle urgent situations with composure
- Capacity to apply common-sense reasoning and follow instructions in written, oral, or graphic formats
- Effective problem-solving skills to address issues involving multiple variables
- Proficient in using applicable technology and databases
- Demonstrate ability to review, comprehend, and work with complex documentation and reports
- Strong guest service orientation; understand and meet the needs of players and preferred guests
WORK ENVIRONMENT and PHYSICAL REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Move around all work areas effectively and efficiently.
- Duties require working in all casino facilities, especially the Cage, Slots, and Casino floor, where the position may experience moderate noise and secondary smoke.
- Capable of standing or walking for extended periods of time; performing tasks on a computer and working with documents.
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