CASINO SERVICE LEAD-PENN PLAY CENTER at PENN Entertainment Inc

Aurora, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

23.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Issue Resolution, Phone Monitoring, Reservation Management, Data Entry, Inventory Maintenance, Communication, Compliance Adherence, Physical Stamina

Industry

Gambling Facilities and Casinos

Description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines Resolving guest and/or Cast Member issues the absence of the Casino Service Supervisor Monitor incoming ACD phone calls to ensure quality guest service. Maintaining and monitoring special events and reservation requests. Maintaining data in computer system for analysis and track patron response to invitations Keeping designated work area clean, neat, and stocked with supplies Assisting with inventory maintainance of departmental inventory Attending departmental and company meetings, as required BRING US YOUR BEST. Must be 18 years of age High School Degree or equivalent work experience related to the nature of the position Ability to read, write, comprehend and speak English Ability to understand and perform duties in accordance with: Hollywood Casino Aurora Core Values Departmental, property and company policies and standards Illinois Gaming Board requirements Sarbanes-Oxley Internal Controls Ability to stand for extended periods of time Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 40 lbs STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $23.00 per hour

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Responsibilities

This role involves demonstrating outstanding internal and external service according to the "Red Carpet Service" guidelines and resolving guest or Cast Member issues in the absence of the Casino Service Supervisor. Responsibilities also include monitoring ACD phone calls for quality service, managing special events and reservations, and maintaining system data for patron analysis.