Casino Services Supervisor at Hard Rock Hotel & Casino Tulsa

Catoosa, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Performance Monitoring, Coaching, Mentoring, Scheduling, PCI Compliance, Microsoft Office, Database Systems, Interdepartmental Communication, Guest Service, Reservation Management, Staff Development

Industry

Gambling Facilities and Casinos

Description

At Hard Rock, the show starts long before the guest arrives. The Casino Services Supervisor is responsible for the frontline success of our Contact Center. In this role, your focus is on people and performance. You will lead a dedicated team that processes reservations for our hotel, restaurants, and shows, ensuring every interaction meets our "Platinum" service standards. You will use a sophisticated suite of tools to monitor team metrics. You are a coach at heart, spending your time mentoring associates, fine-tuning scripts, and ensuring our premium players receive the VIP treatment they expect. From 24/7 scheduling to rigorous PCI compliance, you ensure the Hard Rock rhythm never misses a beat. Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team! Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division. Here's what awaits you:  * Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).  * Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.  * Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.  * And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts. Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss. Step into a world of possibilities: * Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms. * Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live. * Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic. * Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses. More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special. Company:Cherokee Nation Entertainment

Responsibilities

Lead the Contact Center team to manage reservations for hotels, restaurants, and shows while maintaining platinum service standards. Monitor team metrics and provide coaching and mentoring to associates to ensure VIP treatment for premium players.