CASINO SHIFT MANAGER at Diamonds Casino

Reno, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Problem Solving, Compliance, Training, Supervision, Customer Service, Judgment, Decision Making, Gaming Regulations, Internal Controls, Conflict Resolution, Administrative Skills, Mathematical Skills, Report Writing, Team Management

Industry

IT Services and IT Consulting

Description

Description JOB SUMMARY: The Casino Shift Manager is the General Manager’s representative and has overall authority and decision-making during their respective shift. All departments must inform the Casino Shift Manager and keep them apprised of all customer complaints and employee-related incidents or problems. The Casino Shift Manager is also contacted when any local, state, or federal inspector or representative of a regulatory body visits the casino. ESSENTIAL DUTIES AND RESPONSIBILITIES: A review of this description has excluded the marginal functions of this job, which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. The Casino Shift Manager must ensure the property is safe and be able to use rational judgment in dealing with problems. The CSM is the point of contact for all local, state, and federal interactions. The CSMs are also responsible for overseeing departments – such as the Bar, Diner, Slots, and Porters. Also, when the department head is not on property, the CSMs are to oversee both Security and the Cage & Vault. The CSMs will supervise their respective departments, schedule resources to meet business demands, create policies and procedures, train employees, and handle disciplinary issues within their departments. Ensuring compliance with Gaming Regulations, Internal Controls, and Departmental Policies and Procedures. The Casino Shift Manager must make themselves available to assist every department throughout the casino. Must communicate with other Casino Shift Managers, Department Heads, and Supervisors on correct staffing levels or any problems that have arisen. The Casino Shift Manager must sign all “86” orders (if the Security Manager is unavailable) and then complete a report of explanation, which will be forwarded to the General Manager and Security Manager. No person is to be asked to leave the casino without the approval of the Casino Shift Manager. The Security Manager is the only person able to lift an “86”. Ensures all employees on staff have valid AES cards. Ensures the protection of all company assets. Ensures all drops and buys are done according to Gaming Regulations and Internal Controls. Ensures that all departments are following Gaming Regulations and Internal Controls. All departments that do not have full-time supervision must report to the Casino Shift Manager, i.e., for early outs and call-ins. Must sign and verify all necessary slot jackpots when available. Trains employees in procedures for their respective departments or at least knows all employees' procedures. Resolves work-related problems within the department/property. Ensures that all games run efficiently, in accordance with company policies, procedures, and state gaming regulations. Maintains appropriate manpower levels for business during shift. Examines all gaming equipment for quality and integrity. Monitors play for dishonest employees or cheating customers and report any suspicious play. Approves compliments in accordance with company policies. Maintains and submits required departmental reports to respective department heads. Ensures that Logs notate all pertinent/reportable occurrences during the shift. Carries out supervisory responsibilities in a timely, fair, and objective manner. Report verbally and in writing any gaming violations to appropriate management and authorities. Immediately resolve any reported vulnerability to loss from internal or external sources. Maintain thorough knowledge of Title 31, company policy, audit, and other department procedures. Maintain compliance with department procedures and company policy. Perform administrative duties of the pit department as required to include personnel evaluations. Resolves problems within the scope of authority. Resolves guest complaints. Requirements Education and/or Experience: Associate’s degree (A.A.) or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present infor-mation to top management, public groups, and/or board of directors. Mathematical Skills: Ability to work and apply concepts such as fractions, percentages and ratios. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in a mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, AND REGISTRATIONS: Nevada Gaming Registration Alcohol Awareness Card

Responsibilities

The Casino Shift Manager oversees all operations during their shift, ensuring compliance with gaming regulations and internal controls. They are responsible for managing various departments, addressing customer complaints, and making critical decisions in the absence of the General Manager.