JOB SUMMARY:

We have a number of temporary positions available which require flexible availability across the entirety of the Christmas Season. The tentative end date for these fixed-term agreements are 31st January 2026 and the required hours will be 12, 16 & 24 hours per week.

REQUIRED QUALIFICATIONS & SKILLS

• Passion for interacting with Guests of all ages.
• Attention to detail and ability to prioritise Guests and tasks.
• Retail/service experience in sales preferred but training will be given.
• Flexibility to work different day/shifts as needed based on availability given
• Ability to assist with store events which maybe scripted or non scripted
• Ability to understand store commercial targets and daily expectations ie talk ups, go with, basket fill.
• Housekeeping to ensure both on stage and back stage the areas are clean and tidy.
• Time management and organisational skills.
• Success in working in a team environment.
• Good communication skills being able to adjust communication to the guest.
• Professional appearance.
• Ability to learn about the product and the franchise.
• Visual merchandising experience (albeit training will be given)
• Cash handling and till work/card transitions (albeit training will be given)
• Discount eligibility checks and integrity

ABOUT THE ROLE & TEAM

The Cast Member engages Guests in magical experiences throughout the Store, delighting them with stories, while providing options of quality, innovative product that meets their needs. They will provide an exceptional Service that will exceed the Guest’s expectations by focusing on the show that they experience to ensure that it is unique and memorable. Maintaining integrity of the brand, whilst adhering to your own grooming guidelines.