Cast Member at Cinépolis Cinemas USA

Euless, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Concession Preparation, Cashiering, Maintenance, Stocking, Point-of-Sale Operation, Change Making, Cleanliness Maintenance, Follow Sequence of Service, Issue Resolution, Policy Adherence, Opening Procedures, Closing Procedures, Food Distribution, Crowd Control, Cash Security

Industry

Entertainment Providers

Description

CINÉPOLIS CAREERS Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide. AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US! Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries! JOB DESCRIPTION DEPARTMENT: Operations LOCATION: Theater REPORTS TO: General Manager JOB DUTIES Guarantee guest service is professional, helpful, thorough, and timely. Concession preparation, cashiering, and maintenance duties. Set up and maintain appropriate stock levels for box office and concessions. Greet guests, assemble food orders, operate point-of-sale terminals, and make accurate changes. Maintain cleanliness of all work areas including but not limited to concessions, box office, lobby, restrooms, hallway, auditoriums, and employee break room Follow a sequence of service policy for each guest transaction. Answer questions from guests and resolve any concerns. Adhere to all company policy and procedures. Complete all opening, mid, and closing procedures. Assist wait staff with the distribution of food and the bussing of tables and auditoriums. Clear and reset seats and trays before and after each film. Assist with crowd control and seating of guests as needed. Inform the management team of any guest issues and or maintenance requests. Ensure the security of all box office cash and tickets. Distribute and understand proper use of hearing-impaired equipment. Enforce ratings to keep underage guests from accessing auditoriums with adult content. Assist with other functions as instructed by the management team. Cognizant of issues with movie projections; communicating with a manager, general manager, or projectionist when issues arise. Remain up to date on movie summaries. Other duties as assigned. EDUCATION AND/OR EXPERIENCE SKILLS Proficient guest service, administrative and follow-up skills. Comfortable communication and cooperation with guests, supervisors, peers, vendors, or partners. Standing, walking, lifting, twisting, traversing stairs, and bending frequently. Capability to communicate and work effectively with guests in a high-volume setting. Good verbal communication skills as well as math skills. Ability to meet tight deadlines under minimal supervision. Proper cash handling etiquette. Knowledge of basic food handling regulations. Flexible working hours including holidays and weekends. Knowledge of company policy and procedure. WORKING CONDITIONS/PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance. While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs. Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. **Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity. Cinépolis Luxury Cinemas is a leading world-class cinema exhibitor that offers guests MORE THAN A MOVIE ™ Cinépolis Luxury Cinemas feature sophisticated interior décor with stylish lounge-style lobbies, spacious theater auditoriums with fully reclining leather seats, cutting-edge sound and projection technology, in-theater waiter service delivered by stealthy, ninja-like servers to ensure minimal movie disruption, and more. Our expanded gourmet menu showcases chef-driven selections featuring fresh ingredients, with gluten and vegan-friendly options available, and pairs perfectly with our full-service bar service pouring signature cocktails, imported and craft beers, and hand-selected wine offerings. Guests may expect everything from fresh bottomless butter popcorn, unique starters, our world famous Supremas, and popular favorites like Pretzel Sticks, gluten free pizza, flavorful tacos, sandwiches and gourmet burgers — all served at the push of a button from one’s seat.

Responsibilities

Core duties involve guaranteeing professional and timely guest service, managing concession preparation and sales, and maintaining the cleanliness of all work areas including lobbies, auditoriums, and restrooms. Team members also assist with food distribution, auditorium reset, crowd control, and ensuring the security of box office cash and tickets.