JOB SUMMARY/ORGANIZATIONAL IMPACT:

Provide prompt, courteous assistance to all hotel guests and efficiently manage incoming phone calls, while ensuring a high level of accuracy in all information handled or processed through the front desk. Act as the primary point of contact for guests, addressing inquiries, concerns, and complaints with professionalism and care. Represent the hotel with the level of service, appearance, and attentiveness expected from a top-tier property and a well-trained hospitality team. Only applicants who are Hawaii residents will be considered.

QUALIFICATIONS:

• Must be able to perform each essential duty satisfactorily.
• Must be available to work any day of the week and shift, including evening shifts and holidays.
• Must be able to complete work timely and accurately with attention to detail.
• Perform the job in a friendly, professional manner, and with the greatest amount of Aloha toward guests and fellow employees.
• Able to lift/carry up to 15 pounds.

EDUCATION:

• High school diploma or the equivalent is required.

EXPERIENCE:

• 2 years of hotel front desk experience preferred.
• Cash handling skills required.

KNOWLEDGE:

• Knowledge of the hotel hospitality and vacation rental industry.
• Knowledge of geological areas, as well as tourist attractions.

COMMUNICATION SKILLS:

• Must have excellent written and verbal communication skills.

TECHNICAL/COMPUTER SKILLS:

• Must have working knowledge of basic Microsoft Word and Excel.
  Job Types: Temporary, Seasonal
  Pay: $17.00 - $18.00 per hour

Location:

• Kaunakakai, HI 96748 (Required)

Work Location: In perso

• Greet guests and owners, provide property, and room information upon arrival at the hotel. Collect payment, issue hotel room key and applicable paperwork. Assist with questions, directions and suggestions for restaurants/activities and sight-seeing. Input guest information into the hotel computer system.
• Greet guests and owners, collect room keys, collect payment, and input additional guest information into the hotel computer system
• Input, modify and cancel reservations using the hotel computer system. Collect advance deposits and communicate cancellation policy with guests.
• Assure that guest service standards are implemented, reinforced, and measured to provide the best value and guest experience to achieve customer loyalty. Answer all incoming calls and take messages as needed. Resolve guest problems and complaints as professionally and efficiently as possible.
• Count cash drawer, collect payments via cash and credit card. Complete daily end of shift closing reports and bank reconciliation.
• Ensure all Castle policies and procedures are fully and equally implemented and enforced.
• Perform other related duties as requested by management.