Casual Admin Clerk at austinheal

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

30.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reception Duties, Patient Identification Processes, Waiting Room Flow Management, Telephone Triage, Patient Liaison, Correspondence Management, Filing, Record Systems Maintenance, Referral Triage, Billing Support, Medicare Compliance, Team Contribution, Interpersonal Skills, Communication Skills, Computer Skills, Time Management

Industry

Hospitals and Health Care

Description

Are you a current Austin Health employee? If yes, please log in to the Austin Health careers website via ‘Employee Login’ using your network login details to search, view and apply for all career opportunities available. Casual Administration Clerk position Located at Ballarat Austin Radiation Oncology Centre Hourly rate up to $30 per hour + 25% casual loading + super Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. About the Ballarat Austin Radiation Oncology Centre Ballarat Austin Radiation Oncology Centre (BAROC) is located within the Ballarat Regional Integrated Cancer Centre (BRICC) and is operated by Austin Health. Ballarat is a vibrant regional hub offering easy access to Melbourne, surf coast shire beaches and the greater Grampians region. With a growing population, low cost of living, outstanding schools and a vibrant community, Ballarat is an enviable location for your next career move. About the role This position offers an opportunity to join a dynamic team environment and provide high-quality administration support to a growing service and region. A regular day will see you:    Reception duties including following accepted patient identification processes, waiting room flow management, telephone call attendance and triage. Patient liaison for coordinating support services including transport, accommodation and interpreter as required. Incoming and outgoing patient correspondence management (letters and appointment details). Filing of results/reports into the EMR and the maintenance of filing/record systems within Radiation Oncology. Referral management- Assisting with referral triage, updating patient records with details of referring doctors and medical tests (e.g. imaging, pathology etc.). Supporting billing process by ensuring compliance with Medicare requirements (i.e. Medicare assignment forms are complete for eligible patient, compliance with Medicare coding/rules). Contribute to a team environment, which promotes a positive culture, opportunity for learning and development, safety and welfare of employees and patients. Liaise with clinical staff both inside and outside of BRICC/BAROC to provide optimum service delivery. About you To be successful in this role you’ll bring with you: Previous experience in a customer or patient-facing role. Ability to establish and maintain a professional rapport with patients and staff to facilitate the provision of high-quality, safe, and ethical patient care. Excellent interpersonal and communication skills. Sound computer skills, including accurate typing, clinical information systems, experience with a Microsoft Office software suite Strong organisational and time management skills. Our benefits Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. Generous support is provided for professional development opportunities to encourage staff growth and engagement. Regular development reviews throughout the year to ensure personal and team goals are achieved. Supportive coaching/mentoring programs are offered by senior staff to guide you with your professional development. Work with us! We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Mervin Quai-hoi, Radiation Therapist Grade 6 at Mervin.Quai-Hoi@austin.org.au or Michelle Meyer, Administration Coordinator at Michelle.Meyer@gh.org.au or (03) 5320 8513. Interested in finding out more about this opportunity? Read the position description for further details. Application closing date: Friday 27 March 2026

Responsibilities

This role involves providing high-quality administration support, including reception duties such as managing patient flow, handling calls, and coordinating support services like transport and interpreters. Key tasks also include managing patient correspondence, maintaining filing systems, assisting with referral triage, and supporting the billing process to ensure Medicare compliance.