Casual - Associate Support Analyst at Federation University Australia

Churchill, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

43.22

Posted On

15 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

First-tier Technical Support, Second-tier Technical Support, Customer Service, IT Knowledge, AV Support, Technical Troubleshooting

Industry

Description

Position closing date: 02/08/2026 Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally. With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education. Deliver first and second tier technical support. Information Technology Services – Gippsland Campus Casual position HEW 3 - $43.22 hourly rate including 25% loading plus superannuation About the role You will assist in the delivery of both first-tier and second-tier technical support across Federation University campuses. In this customer-focused position, the officer is tasked with proactively managing daily tasks, which include responding promptly to IT, AV, and other technical issues encountered by staff and students. By prioritising and efficiently addressing support requests, the Systems Support Officer ensures minimal disruption to university operations and fosters a seamless user experience. About you You will have demonstrated customer service, have good IT knowledge and skills and be willing to provide onsite in person IT support as required. You will be available to work four to five days a week for up to six months with work commencing as soon as possible. This based at our Gippsland Campus and is an on-campus position only. All University positions must hold a valid Employer Working with Children (WWC) check. Aboriginal and Torres Strait Islander people are encouraged to apply How to apply Please apply by Sunday, 2 August 2026. Applicants are required to submit a resume and a cover letter. Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant. If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries. Let our staff tell you more. Established in 1870 Federation University has been reaching communities and building generations of independent thinkers united in the knowledge that they are greater together. Federation University is committed to attracting, developing and retaining the best talent ranging from our academic and research staff to those working in student experience and professional roles. We are all part of a collaborative culture inspiring the highest levels of excellence, innovation, integrity and respect.

Responsibilities

Provide first and second tier technical support for IT and AV issues to staff and students. Proactively manage daily tasks to ensure minimal disruption to university operations and a seamless user experience.