A FEW OTHER THINGS WE WANT TO LET YOU KNOW ABOUT…

• carsales is an equal opportunity employer and we pride ourselves on fostering a diverse and inclusive workplace. We encourage everyone of all ages, genders and backgrounds to apply. If you’re a candidate with a disability or you’ll need some adjustments to be at your best, let us know how we can provide you with additional support.
• We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask.
• We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.
• Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.

WHAT YOU’LL DO:

As a DST Specialist, you’ll deliver standout support across phone, email, and LiveChat—helping customers across all our product verticals.

• Provide general and technical support to B2B customers, including Dealers, Performance Managers, and Business Development Managers (BDMs).
• Act as the first point of contact for customer inquiries, troubleshooting issues and escalating when necessary.
• Maintain accurate records of customer interactions and resolutions in CRM systems.
• Collaborate with internal teams to resolve complex customer issues and ensure timely follow-up.
• Uphold a high standard of customer service and represent the brand with professionalism and empathy
• Educate customers on platform features, updates, and best practices to maximize value.