QUALIFICATIONS/EDUCATIONAL REQUIREMENTS/CERTIFICATION REQUIREMENTS:

• Staffing and scheduling experience in a 24 hr. environment an asset.

KNOWLEDGE, SKILLS, ABILITIES/EXPERIENCE REQUIREMENTS:

• Friendly disposition, personable and easily able to build harmonious working relationships with clients, families, colleagues, business partners and members of the general public.
• Extensive MS Office, Outlook and Excel expertise.
• Strong organizational and time management skills.
• Able to multi-task, handle changing priorities and work under pressure.
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• Under the direction of the General Manager, the Concierge greets families and visitors to the residence.
• Provides information, assistance and support as needed.
• Receives couriers/deliveries and directs suppliers, officials and visitors throughout the campus community.
• Takes Resident attendance during meal times and assists with menu preparation and distribution.
• Word processes, tabulates, copies, faxes and distributes a variety of documents including reports, meeting minutes, statistical summaries and health records.
• Ensures work is completed accurately and within specified timeframes.
• Distributes, receives and tabulates surveys.
• Assists with ordering supplies, as required.
• Assists with scheduling replacement staff for unscheduled absences (same day call in) in accordance with the provisions of the collective agreement.
• Supports the leadership team in managing day-to day operations, service planning and labour utilization.
• Accurately documents scheduling calls & responses.
• Demonstrate tact, discretion & professionalism at all times.
• Answers external and internal telephone calls in a friendly, respectful and professional manner and transfers or redirects callers appropriately.
• Responds to calls for general inquiries with accurate information and ensures messages are communicated in a timely manner.
• Offers a warm welcome when providing service to incoming residents and guests.
• Records and verifies actual scheduling data (in time and attendance system) on a daily basis as preparation for the bi-weekly submission of payroll as approved.
• Maintains master rotations, weekly schedules, call in sheets and approved leave requests.
• Updates electronic schedules and time and attendance system (payroll) to accurately reflect staffing.
• Provides support and assistance to the management on confidential and sensitive issues requiring discretion including communications, document preparation/storage and dissemination of information.
• All other duties as assigned.