Company Description
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it’s an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
As a Casual Conference & Banqueting Waitress/Waiter, you will play a key role in delivering exceptional service to guests attending conferences, meetings, private dining, and banqueting events at Sofitel London St James. You will ensure that all events are set up to the highest standards, provide attentive and professional food and beverage service, and maintain the luxury brand experience that Sofitel is renowned for. This position is casual, offering flexibility in working hours based on business needs.

Previous experience in hospitality, banqueting, or conference & events service is desirable.

• Knowledge of food & beverage service standards, including fine dining or luxury hotel experience, is an advantage.
• Excellent communication and interpersonal skills, with a genuine passion for guest service.
• Ability to remain calm and professional under pressure, maintaining a polished and confident manner.
• Strong teamwork skills with the ability to collaborate effectively with colleagues and other departments.
• High standards of personal presentation, reflecting Sofitel’s luxury brand image.
• Flexibility to work a variety of shifts, including mornings, evenings, weekends, and bank holidays.
• Basic knowledge of health, safety, and food hygiene practices (certification desirable).
• Good command of English, both spoken and written; additional languages are highly valued.
• Right to work in the UK

• Provide courteous, professional, and efficient food & beverage service during conferences, meetings, and banqueting events.
• Assist with the setup and breakdown of function rooms, including arranging tables, chairs, linen, crockery, cutlery, and equipment as per event specifications.
• Ensure all service areas, equipment, and function spaces are kept clean, tidy, and well-presented at all times.
• Welcome guests with warmth and professionalism, ensuring a luxury experience throughout the event.
• Anticipate guest needs and respond promptly to requests in line with Sofitel service standards.
• Serve meals, snacks, and beverages according to event requirements, ensuring accuracy and attention to detail.
• Work collaboratively with colleagues and other hotel departments to ensure seamless event delivery.
• Uphold all health, safety, and hygiene regulations, including food safety standards.
• Follow departmental policies, procedures, and service standards.
• Maintain flexibility and adaptability to meet the demands of a varied and fast-paced events environment.
  Qualifications

Previous experience in hospitality, banqueting, or conference & events service is desirable.

• Knowledge of food & beverage service standards, including fine dining or luxury hotel experience, is an advantage.
• Excellent communication and interpersonal skills, with a genuine passion for guest service.
• Ability to remain calm and professional under pressure, maintaining a polished and confident manner.
• Strong teamwork skills with the ability to collaborate effectively with colleagues and other departments.
• High standards of personal presentation, reflecting Sofitel’s luxury brand image.
• Flexibility to work a variety of shifts, including mornings, evenings, weekends, and bank holidays.
• Basic knowledge of health, safety, and food hygiene practices (certification desirable).
• Good command of English, both spoken and written; additional languages are highly valued.
• Right to work in the UK.

Additional Information

Discover a world of unparalleled perks tailored just for you:

• Competitive Salary, service charge and an annual bonus of £1.300 per year.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Let your passion shine, visit careers.accor.co