Casual Contact Centre Representative - Noble Park at The Salvation Army

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organizational Skills, Problem Solving, Database Management, Email Management, Call Management, Team Collaboration, Attention to Detail, Flexibility, Compassion, Integrity, Respect, Diversity, Collaboration

Industry

Non-profit Organizations

Description

Number of Positions Available: 2 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About the role Salvos Stores Contact Centre are looking for a Casual Contact Centre Representative to join our team in Noble Park. You will play an essential role managing high volumes of inbound calls and emails, in a structured work environment, and ensure all enquiries are answered and managed in a timely and professional manner. Hybrid working arrangements available for suitable candidates. You’re a creative and organised individual who thrives on delivering great customer experiences and is passionate about making a difference, not only to the people you support, but in the wider community. If this sounds like you, read on to learn more. Your role as Contact Centre Representative will include, but not be limited to; Attending to a high volume of inbound and outbound calls in a professional and efficient manner Responding to email and phone inquiries as they arise, which may entail liaising with other departments to ensure quality outcomes and service delivery is met. Manage and maintain accurate donor records across their respective databases for home collection services Keep up to date with Salvos Stores and the Salvation Army’s information, services and programs. Complete Contact Centre office and administration duties and other tasks in a timely and accurate manner As the successful applicant you will have; Experience working in a busy front-line customer service based role, ideally in a Contact Centre environment. Experience managing customer objections and complaints. Competent computer skills, proficiency working with a customer relationship management system or database and Microsoft suite including outlook will be highly regarded Flexible to work irregular hours on weekdays and Saturdays A current and valid police check What We Offer As a registered NFP we offer our eligible employees real and meaningful benefits such as; NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) Health, fitness and financial discounts / benefits; Paid parental leave - 12 weeks Staff store discount Up to 8 weeks leave per year through our purchase leave scheme Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity Purpose driven career with positive social and sustainable outcomes Employee Assistance Program - Independent confidential counselling service; Opportunity for career development; An inclusive culture of dedicated, passionate and professional team members Chaplaincy services Positively supporting and impacting the lives of others through your career contribution About Us Dedicated to creating social and environmental impact, we’re one of Australia’s largest not-for-profit retailers with over 400 stores nationally and an online store. Our busy contact centre coordinates Salvos Stores’ home collection bookings and inquiries whilst also supporting The Salvation Army with general inquiries and support. How to Apply If you’re excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organization that truly does transform lives, we would love to speak to you! Apply via the link and submit a current resume and a cover letter which details your alignment with the essential requirements of the role. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

The Contact Centre Representative will manage high volumes of inbound and outbound calls and emails, ensuring all inquiries are addressed professionally. They will also maintain accurate donor records and complete administrative duties in a timely manner.