Casual Customer Service Agent at NEXTDC

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Interpersonal Skills, Communication Skills, Time Management, Multitasking, Computer Skills, MS Office Suite, Attention To Detail, Concierge, Audits, First Level Resolution, Escalation, Professional Manner, Proactive, Organised, Diligent

Industry

IT Services and IT Consulting

Description

Company Description At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. NEXTDC is an exciting ASX 100-listed technology company, only 15 years young and operating 17 data centres across 7 major cities in Australia, with multiple international sites on their journey to supporting our customer’s digital infrastructure. At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company. Where Cloud lives and AI thrives Job Description As our Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities. Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. We have an opportunity for experienced customer centric individuals to join us on a Casual basis, offering between 15-25 hours per week, from Monday to Friday, or as agreed with the potential to work at our sites in Melbourne, (Port Melbourne, West Footscray and Tullamarine) Work the hours that work for you! To be successful in this role you’ll have: Customer Focus Greet all visitors to facility in a timely, courteous, and professional manner. Work with internal teams around the country to deliver a seamless customer experience. Provide accurate advice and guidance on customer service requests and incidents. Concierge Take telephone calls to facility from both internal and external customers. Assist with coordination of customer and company events and activities at facility. Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork. Conduct audits of critical facility stock and replenish levels as required on: Support Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system. Action internal and external customer requests via all the internal request systems; email, via phone or face to face. Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group. Responsible for approving, accepting, and securely storing customer deliveries. Qualifications Your proven commercial experience will see you bringing: Excellent customer service skills, both over-the-phone and face-to-face Highly developed interpersonal skills and communication skills, both written and verbal Well presented with a professional and efficient manner Strong time management skills with the ability to multitask Ability to work independently; be proactive, organised, and diligent Well-developed computer skills including MS Office Suite skills High attention to detail and accuracy, methodical, and task oriented Must be an Australian Citizen Additional Information Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy Join an inclusive, diverse and values-driven working culture Great opportunities to progress within our company (grow as we grow) Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate. Make NEXTDC your next move.

Responsibilities

The Customer Service Agent will serve as the first point of contact for customers and visitors, ensuring a professional and efficient experience in both reactive and proactive service interactions. Responsibilities also include acting as a concierge by coordinating logistics, accurately documenting deliveries, and conducting site inductions.