Casual Customer Service Officer/ Licence Testing Officer at VicRoads

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

31.94

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Adaptability, Team Player, Computer Literacy, Problem Solving, Judgment, Collaboration, Detail Orientation, Positive Attitude

Industry

Ground Passenger Transportation

Description

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving. VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf. We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety. Salary: $31.94 an hour plus 25% loading Tenure: Casual Location: Hamilton Are you passionate about helping people and delivering outstanding customer service? Join our dynamic team at VicRoads! At VicRoads, we pride ourselves on providing exceptional service and support to our customers. We believe that every team member plays a vital role in our success, and we are currently seeking enthusiastic Casual Customer Service Officers to join our vibrant team. Key Responsibilities: Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner. Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. effectively resolve customer complaints and escalate to supervisor where required. Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives. Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. Provide guidance and support to less experienced staff where required. What we are looking for: To ensure success in this position you will need to have: Exceptional customer service skills, a positive can-do attitude with a keen eye for detail Excellent communication skills coupled with a strong work ethic. Adaptability, flexibility, and agility with regards to change and adopting new methods of working A team player who is not afraid to go above and beyond where required. Intermediate computer literacy skills A full valid driver’s license is required. (You cannot be on your P Plates). Reasonable travel is required. VicRoads is committed to continually investing in our workforce and fostering an environment whereby all our employees feel valued, engaged, and empowered. To attract, retain and develop great people, we provide genuine flexibility, a culture that supports people to be their best and be themselves, and great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve. Our Culture: Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for. What we offer: Competitive salary and benefits, including opportunities to earn a bonus Salary packaging, Fitness Passport & discounts to hundreds of retailers Opportunities for professional and personal development. How to Apply: We encourage applications from people of all genders, backgrounds and communities. If you need any adjustments to our recruitment process or the role itself, please let us know when applying. Please submit your application via the “Apply” button. Applications should include a resume and a brief covering letter. For a copy of the Position Description please email talentacquisition@vicroads.com.au Unfortunately, applications cannot be accepted via this email. Application close 11.59pm Sunday 5 October 2025. VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria. VicRoads Registration and Licensing Services, which includes Custom Plates, impacts the lives of all Victorians. With road safety at the heart of everything we do, VicRoads RLS provides mobility and accessibility by registering 6.2 million vehicles and licensing almost 5 million drivers a year. Our customer service network reaches all corners of the State, with 41 Customer Service Centres, another four dedicated Licence Testing Centres, and three call centres serving more than 90-thousand customers a week. This is in addition to our online and digital products and services which enable more than 24 million transactions per year. We also have a growing corporate, technical and commercial business that is building on our offering to customers and enabling even greater access to our products and services.

Responsibilities

Deliver registration and licensing services to customers in a professional manner. Investigate and resolve customer inquiries and complaints while suggesting improvements to service delivery processes.