Casual Customer Service Representative - West and South Auckland at Westpac New Zealand

Maungakiekie-Tāmaki, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administration, Banking, Compliance, Regulatory Requirements, Priority Management, Digital Platforms, Problem Solving, Attention To Detail, Professional Approach

Industry

Banking

Description

Customer Service Representative (Casual) Area Supporting our West and South Auckland Branches Casual contract – as required basis Develop your career with Westpac! Mō te tūranga | About the Role Taking action now to create a better future — it’s why we show up every day. As a Customer Service Representative, you’ll be the frontline expert for our customers, connecting with them in moments that matter. Whether it’s face-to-face or through our virtual channels, you’ll help customers with everything from online banking issues to card disputes and regulatory queries. It’s a fast-paced role that calls for quick thinking, calm under pressure, and a genuine desire to help. As a casual team member, you’ll step in to support our branches when they need you most — covering planned and unplanned leave across the area. It’s a great way to build your experience, expand your network, and make a real impact. Nā tāu rourou | What will you bring? We’re looking for someone who’s confident, curious, and committed to doing what’s right for our customers. You’ll bring: At least 2 years’ experience in customer service and administration, ideally in banking or a related field A solid understanding of financial services, including compliance and regulatory requirements The ability to manage multiple priorities in a dynamic, fast-moving environment Comfort with digital platforms and virtual service channels — and the ability to guide customers through them Strong problem-solving skills, attention to detail, and a calm, professional approach A tertiary qualification in Business or Finance is preferred Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 30 March 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

As a frontline expert, the representative will connect with customers to assist with various issues, including online banking problems, card disputes, and regulatory queries across physical and virtual channels. This casual role involves stepping in to support branches covering planned and unplanned leave across the West and South Auckland areas.