About the Venue:
We connect with up to 23,500 fans per show, Co-op Live continues to attract world-class talent and events, drawing comparisons to and surpassing the world’s greatest live entertainment venues in show programming, sound, fan experience, premium hospitality, food and beverage, and more. The UK’s largest live entertainment arena is driven by a dedicated team of music and live event lovers, passionate about offering every visitor, fan, artist, and partner an unrivalled experience, before, during and after every event, as well as giving back to our local community and our planet. Partnership is at our heart, with Co-op Live excelling through meaningful alliances with the likes of naming rights partner Co-op, united by a joint vision to be the very best. The first venue in the UK for owners and operators Oak View Group (OVG), Co-op Live spearheads expansion into Europe and rest of world, a jewel in the crown of a globally renowned portfolio.
Role Purpose:
We’re on the lookout for Casual Fan Experience Supervisors who are passionate about making every moment unforgettable for our fans!
Responsibilities:
As part of our Fan Experience team, you’ll be at the heart of the action and fan-focused at all times, acting as the escalation point for our casual teams and supporting up to 10 team members per event. From incident reporting to managing smooth ingress and egress of fans, you’ll play a key role in keeping the venue safe and welcoming.
On event days, you’ll provide feedback and development to staff, escalating to Level Managers where needed. You’ll also take the lead on staffing deployments and stand downs, ensuring every area is covered.

Knowledge, Skills and Experience: