Full job description

Job description

As a night receptionist your will be responsible of following;

• Greet and assist late-arriving guests with check-ins and early check-outs.
• Handle guest and residential tenants and owners inquiries, requests, and complaints efficiently and professionally.
• Conduct regular building walks to ensure guest and building security.
• Address any safety concerns or disturbances, coordinating with security if necessary.
• Maintain records of incidents and escalate to management when necessary.
• Answer phone calls, respond to emails, and process reservations or cancellations.
• Manage hotel software to update room statuses, and guest preferences.
• Report any maintenance or operational issues encountered during the shift.
• Ensure the comfort and satisfaction of all guests and residents throughout the night.
• Provide information and assistance regarding hotel amenities, local attractions, and transportation.
• Handle emergencies such as fire alarms, medical incidents, or guest conflicts, following hotel and building procedures.
• Coordinate with local authorities (police, fire department) when necessary.

Qualifications:

• Previous experience in a similar role within the hospitality industry is preferred
• Strong numerical and analytical skills with attention to detail
• Flexible and able to embrace and respond effectively to change
• Excellent communication and interpersonal skills with ability to communicate with all types of guests and team members
• Flexibility to work a rotating roster, including weekends and public holidays

Job Type: Part-time

Pay: $26.44 per hour

Experience:

• Hotel Receptionist: 1 year (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In personFull job description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

We’re excited to announce opportunities for Casual Guest Service Agents to join our Front Office teams at Oaks Cypress Lakes Resort and Elysia Wellness Retreat.

As part of our Front Office teams, you’ll be the first point of contact for our guests, delivering exceptional service and creating memorable experiences from check-in to check-out.

Applications are now open, and shortlisted candidates will be invited to attend in-person interviews.

What’s on offer:

• Casual opportunities available across Oaks Cypress Lakes Resort and Elysia Wellness Retreat
• Work within supportive and friendly Front Office teams
• Be part of a global hotel group with genuine career pathways
• Opportunity to grow your hospitality career with Minor Hotels

Qualifications

• Previous front office, reception, or customer service experience highly regarded
• Strong communication and interpersonal skills
• A team player with a positive and professional attitude
• Flexibility to work a rotating roster, including weekends and public holidays

If you’re passionate about hospitality and ready to join a team dedicated to creating exceptional guest experiences, we’d love to hear from you.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support
• Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.