WORK AT HANOVER

You’ll find a range of disciplines at Hanover, whether you’re a seasoned professional or just starting out. Explore your options to see where you can make a real difference to the lives of our customers.

ABOUT THE ROLE

Hanover Scotland are excited to be recruiting for a Relief Home Support Worker.

MAIN DUTIES AND RESPONSIBILITIES

• Provide all aspects of direct personal care and medication care up to level 3, with occasional level 4. You will support customers by following their personal care/medication plan.
• and commit to the importance of all expected requirements of confidentiality regarding customers.
• Assist in the preparation and provision of meals to customers as outlined in the customer’s personal care plan.
• Assist in the provision of domiciliary tasks within a customer’s personal care plan.
• Provide care and support to customers within the framework of the Scottish Social Services Council (SSSC) codes of practice, National Care Standards and Care Inspectorate quality framework.
• Liaise professionally and confidently with health professionals, contractors, visitors, or any other person associated with customers and the care at-home service to ensure a compliant, professional, and high-quality service.
• Contribute to maintaining and updating customer/operational records, this will include risk assessments for customers.
• Perform these duties unsupervised in the absence of the Team Leader/Care Home Manager, following procedures for managing any unexpected events within the service.
• Encourage and promote customers to live as independently as possible.
• Support customers in maintaining a safe and secure environment, being responsible for the building when the HWC manager or Team Leader are not on duty.
• Provide data to management as part of the reporting framework and provide data to support business decisions as required.
• Deliver housing with care services to meet our agreed KPI’s and SLA’s and legislative requirements.
• Access departmental systems and update them accurately and in a timely manner to support departmental and legislative requirements.
• Consult and include customers on relevant topics and action the feedback to ensure an innovative approach is taken to the service delivery.