Casual Host at Legends Global (Europe)

Derby, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Meeting and Greeting, Ticket Scanning, Guest Direction, Information Provision, Emergency Response, Accessibility Support, Safety Assurance, Security Coordination, Cleanliness Maintenance, Event Setup Support, Guest Concern Resolution, Manual Handling, Team Support, Communication

Industry

Entertainment Providers

Description

About Legends Global Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive. What we can Offer: Competitive Rate of Pay! Flexible working arrangements- you can choose your shift pattern to work around your other commitments, improving your work-life balance. Paid every 2 weeks for the shifts you have worked. Our casual employees make up the largest part of our workforce, from people across the city, it’s a great place to make friends and socialise in a different environment. About the Role: Assisting the Venue Team in delivering all public events including concerts and exhibitions to the highest standard To providing a welcoming experience to all guests visiting Vaillant Live and deliver excellent customer service to all guests whether that’s a music gig, a comedy or theatre show, a dinner, conference, a sporting event and everything in between. Roles on events could include; Meeting and Greeting guests as soon as they walk up to the venue providing a positive first impression. Delivering 'WOW' moments to all our guests to ensure their experience is truly outstanding Scanning tickets when guests enter the venue and directing to seats Showing guests to their correct seat in the auditorium Directional around the venue eg. toilets // bars // merchandise Supporting Guest Services and // or Information Desk Promoting VIP areas of the Venue with the potential to sell upgrade on the night packages To be the first line of assistance for all our customers regarding any questions or queries. To ensure the safety of all our guests in an emergency situation, directing guests to safety and providing support to the Management Team. To provide excellent service to customers with accessibility needs To ensure the venue is safe for guests to enjoy the show and to report any issues for remedial action To work with our appointed Security contractor in providing an excellent customer experience Provide a clean and tidy environment for guests – litter picking, tidying and collecting recyclable cups to support our sustainability initiatives. Support the Events Team with room set ups such as barrier movement, placing signage, furniture movement. With support from Supervisors and Management, assist and resolve any guest concerns, escalate and provide reports as necessary. Assist the Guest Experience team with delivering WOW moments for guests. What we're looking for: Ability to clearly and courteously interact with guests, staff, and management in a fast-paced environment. Skilled at anticipating guest needs, handling enquiries, and resolving issues to ensure a positive experience. Capable of managing multiple guests, seating arrangements, and event demands simultaneously. Able to stay composed and make quick decisions during high-volume events or unexpected situations. Works effectively with front-of-house staff, security, and event teams to ensure seamless operations. Manual Handling Due to a small team environment, it’s important to have the ‘can do’ attitude to support other teams and departments and a willingness to get stuck in when needed. Experience in hospitality, retail, or live events is highly desirable. Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic and enhanced DBS check. All checks will be carried out in line with data protection law, and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We provide a fair and transparent assessment process and will do our utmost to accommodate your needs.

Responsibilities

The Casual Host will assist the Venue Team in delivering all public events, such as concerts and exhibitions, by providing a welcoming experience and excellent customer service to all guests. Key duties include meeting and greeting, scanning tickets, directing guests, supporting information desks, and ensuring guest safety during emergencies.